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Features, pricing, and support options for eCom (E-Series)

This article is for Lightspeed Retail POS (X-Series) merchants who have Lightspeed eCom (E-Series) included in their subscription plan. To learn more about Retail POS (X-Series), check out the X-Series Help Center.

Learn about Lightspeed eCom (E-Series) features, pricing model, and where to go for help.

E-Series pricing plans

Lightspeed eCom (E-Series) Business plan is included in all Retail POS Core and Plus plan subscriptions, so you don't have to pay anything extra. You can try setting up your website with an online store for free. And you’ll get all the necessary features to start selling online.

X-Series plan Basic Core Plus
eCom (E-Series) plan Not included Business Business
 

Upgrade or buy E-Series separately.

Sign up here 

Bundled, no additional payment is required. Bundled, no additional payment is required.

Pro and Enterprise

For retailers on legacy Pro and Enterprise plans, your eCom (E-Series) subscription is billed alongside your Retail POS subscription in Retail POS. This allows you to pay for both subscriptions with one credit card.

To learn more about managing your eCom subscription in Retail POS — including cancellation, plan upgrades/downgrades, and reactivation — refer to our Managing third-party apps billed through Retail POS (X-Series) on the App subscriptions page guide.

Retail POS + eCom (E-Series) feature overview

Lightspeed eCom offers a variety of features to help you create and run your store efficiently. All features in the table below are linked, so you can learn more about them in the E-Series Help Center.

Feature E-Series Business plan
Products 70,000
Categories 10,000
Add store to any website
Fully customizable store
Free website
Free SSL certificate included
Android and iOS store management app
Multilingual catalog
Staff accounts 2
Payment surcharges
Handling fee
Pay What You Want pricing
Lowest product price
301 URL redirects
Video in a product gallery
Product ribbons
Product subtitles
Repeat orders
Recurring subscriptions
Showing an estimated delivery time on a product page
Gift сards*
Sales channels  
Add store to Wordpress, Wix, Joomla, Weebly, etc.
Selling on Linkup
Facebook store
Instagram shopping

Marketplaces

(Amazon, Ebay, Walmart)

ShopApp®**
Store management  
Unlimited storage, bandwidth & customers
Product options
70+ payment methods
Real-time shipping rates
Custom shipping rates
Product-specific shipping rates
Order pickup
Manual and automated taxes
Importing products
Exporting store data
Digital products file storage 25GB per file
Pre-orders
Order creation and editing
Customer group discounts
Product variations
Product filters
Fully customizable invoices
Custom order statuses
Offline cash payments
Tips and gratuity
Marketing  
Automated marketing emails
Newsletters with Mailchimp
Automatic Google Shopping ads
Advertising on TikTok
Sale and promotional pricing
Bulk discount pricing
Automatic discounts
Discount coupons
Automatic sitemap for Instant Site
Advanced SEO tools
Affiliates features
Abandoned carts
Personalization  
Store design customization
Javascript API
Ecwid REST API
Access to App Market
Buying domain from your store admin
Connecting your domain
Access to email notification templates
Custom checkout fields
Stats and reports  
Store reports
Google Ads tracking
Facebook Pixel
TikTok Pixel
Snap pixel
Pinterest tag
Google Analytics reports
Tracking orders
Custom tracking code

*Gift cards can only be redeemed online currently.

** ShopApp can be purchased separately.

What features are limited or not available yet in Retail POS + eCom (E-Series)?

While we are working on a more integrated solution, there are a few things you need to keep in mind once your Retail POS and eCom accounts are connected:

  1. Retail POS becomes the system of record for products, orders, and inventory information. This means you should manage your product catalog, pricing, and inventory information in Retail POS to ensure everything stays accurate and up-to-date. eCom syncs important information back to Retail POS, such as sales and inventory levels.

    Learn more how to manage products and how to manage orders

  2. At the moment, gift cards are not synced between Retail POS (X-Series) and eCom (E-Series). Although you still can sell them in your online store. Gift cards bought in eCom can be redeemed in eCom only.
  3. Orders paid with gift cards in eCom E-Series sync as unpaid to Retail POS (X-Series).
  4. Automatic discounts, discount coupons, and discounts based on customer groups or subtotals that were set up in eCom work only in your online store. Applies the same for any discounts that were set up in X-Series – they work only for offline.
  5. Setting up out of stock products visibility in settings: When you first set up your eCom account, this setting will apply to all products. Later, if you want to change the settings, all the new products will get this new general out-of-stock behavior rule. To change the visibility rules of previously created/added products, you have to go to the individual product settings and make it there or use our Bulk Product Editor to do it in bulk.
  6. Payment fees from Lightspeed eCommerce sales are not transferring over to X-Series.

Getting support for the eCom (E-Series) integration

Our team is standing by to help out with anything you need via email, live chat, and phone (in the form of the requested callbacks only). 

Technical support from X-Series backoffice

For technical support with this integration, please:

Technical support from E-Series admin

For eCom (E-Series)-specific functionality support, please:

  • In your Retail POS backoffice, navigate to Setup → Apps → Lightspeed eCom App → click the arrow icon next to the app. You’ll be taken to a full-featured E-Series admin. From there, you click Get help in the top right corner.
  • In Ecwid by Lighspeed Help Center, click the Contact us button on the top right corner. You must be logged in to your store to open a chat.

Billing queries

Billing-related queries are handled by Lightspeed. Use the Help function within your Retail POS store to contact our Retail Support team.

Other support options

If you want to learn more about ecommerce, then:

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