Product information syncing rules between Lightspeed POS (X-Series) and eCom (E-Series)
When you connect your Retail POS catalog to Lightspeed eCom, all your products are synced automatically. However, you have to manually enable products for online selling so that they appear in your online store.
Since the integration between Lightspeed Retail and eCom is still in progress, there are some limitations on what is synced.
What product information syncs to eCom?
Product information that DOES sync:
| Retail POS | eCom |
| Name | Name |
| Description | Description |
| Brand | Brand |
| SKU | SKU |
| UPC | UPC |
| Attributes | Options |
| Attribute Values | Option Values |
| Active / Inactive | Product Availability |
| Inventory | Quantity in Stock |
| Retail Price | Pricing |
| Images | Images |
| Weight | Weight, kg |
| Dimensions | Shipping & Pickup |
What product information does not sync to eCom?
Product information that DOES NOT sync:
| Retail POS | eCom |
| Handle | N/A |
| Product category | N/A |
| Supplier | N/A |
| Supplier Code | N/A |
| Supplier Price | N/A |
| Reorder Points | N/A |
| Reorder Quantity | N/A |
| Tax | N/A |
| Tags | N/A |
| N/A | ‘Compare to’ Price |
| N/A | Product Subtitle |
| N/A | Low Stock Threshold |
Product information synchronization rules
The following synchronization rules apply to the Retail POS and eCom integration:
| Retail POS → eCom | eCom → Retail POS |
|
When a product is updated in Retail POS, the name, description, stock, SKU, and price are automatically updated in eCom. Images will also sync to eCom when adding or updating them in Retail POS. |
When a product is updated in eCom, the information does not sync back to Retail POS. You must use Retail POS as the system of record for product information. Images updated in eCom will not be updated in Retail POS. |
| When a variant is added to a product in Retail POS, this variant will be automatically added to eCom. |
When a variant is added to a product in eCom, and the product is already synchronized with Retail POS, the variant will not be added to Retail POS. You must use Retail POS as the system of record for adding a variant if you wish for both platforms to have this variant. |
|
Deactivating a product in Retail POS will deactivate the product in eCom. When a product is activated in Retail POS, it will be enabled in eCom. |
Disabling a product in eCom will not deactivate it in Retail POS. When a product is enabled in eCom, it will not be activated in Retail POS. |
|
Deleting a product from Retail POS will delete it from eCom. If you want to sell a product in-store but not online, use the channel toggles to enable it for in-store only. |
When a product is deleted in eCom, it will not be deleted from Retail POS. |