Enabling or disabling Lightspeed Retail POS products to sell online in Lightspeed Ecom

When you connect your Retail POS catalog to Lightspeed eCom (E-Series), all your products are immediately synced and displayed in your online store. Once connected, Retail POS becomes the system of record for your product data.

You can choose which products to sell online by activating or deactivating them directly in Retail POS. Each product can be set to be available:

• In-store only
• Online only
• Both in-store and online

Activating or deactivating a product for eCom controls its visibility not only on your website but also across connected sales channels like Facebook, Instagram, and other platforms where your online store is integrated.

Activating or deactivating individual products to sell with Lightspeed Ecom

You can choose to activate or deactivate individual products within Retail POS by changing the visibility of a product for both Ecom and Retail POS.

To activate or deactivate products linked to Ecom individually:

1. From your backoffice, navigate to Catalog → Products.
2. Locate the product you wish to enable or disable, using the filters if necessary, and click to expand.
3. Click Manage Channels at the menu on the right:
   

   

4. Click the In-store or Webstore toggles to enable or disable the product, depending on where you wish the product to be available for sale:
   

   

These changes will be applied automatically, and the product will be activated or deactivated in Ecom. The Channels column on the Catalog page will be updated to denote where the product is currently available: 

Activating or deactivating products in bulk to sell with Lightspeed Ecom

You can toggle the visibility of a product for both Ecom and Retail POS within Retail POS, allowing you to sell a product in-store only, online only, or both in-store and online. You can also perform this task in bulk, which is the fastest way to make all your products visible in your webstore.

To activate or deactivate products linked to Ecom in bulk:

1. From your backoffice, navigate to Catalog → Products.
2. Use the checkboxes to select the products that you wish to activate or deactivate:
   

   

3. Click Choose an action at the top of the page and select Activate products on channels or Deactivate products on channels.
   

   

4. Select the channels (In-Store and/or Webstore) you wish to either activate or deactivate the selected products for, then click Activate on channels or Deactivate on channels to finish:
   

   

These changes will be applied automatically, and the product will be activated or deactivated in Ecom. The Channels column on the Catalog page will be updated to denote where the product is currently available.