Editing products in Lightspeed eCom

Whether you sell online or offline, your Retail POS is the source of truth for your products. To ensure that product information is shared correctly on all platforms, you should edit general product information from your Retail backoffice.

Still, there are some online-specific settings that can be managed from the Lightspeed eCom admin.

Editing products from Retail POS backoffice

General product information is synced from Retail POS to eCom. You can see what information is synced.

To edit general product information in Retail POS:

1. From your Retail POS backoffice, navigate to Catalog → Products and locate the product you wish to edit, using the filters if necessary.
2. Click the product to expand and select Edit from the options displayed.
3. On the edit page, you can edit the information as desired and click Save to apply the changes. To see the simplified information with fields relevant to selling products on your eCom only, switch to the Sell Online tab:
   

   

4. When saved, applicable changes will be sent to eCom.

If you wish to make eCom-specific product edits, this will need to be done within eCom.

Editing products from Lightspeed eCom admin

There are some features Lightspeed eCom provides and that you can edit on the eCom side. Here’s what you can do:

• Assign categories to products
• Add video to the product gallery
• Add product ribbons
• Add product subtitles
• Set purchase quantity limits for selling online
• Upload files to sell digital products (for example, music, art, or video lessons)
• Set up product-specific shipping methods
• Set up product-specific shipping rates
• Change the tax rate for a particular product
• Change the product page title and meta description for SEO
• Assign related products to a product
• Generate the Buy Button if you want to sell that product on a landing page or elsewhere

To edit the product from the Lightspeed eCom admin:

1. From your Retail POS, navigate to Online → Overview and click Go to eCom to open your eCom admin.
2. In your eCom admin, click Catalog in the menu on the left.
3. Select the product that you want to edit and click Edit Product: 
   

   

4. Make a certain edit and click Save. For detailed instructions on how to edit a particular feature, please refer to one of the articles listed above.