How Lightspeed eCom (E-Series) orders work with Retail POS (X-Series)

When you activate your Lightspeed eCom, you connect one or several outlets with your online store. The combined inventory from those outlets is your online stock that is synced with your Retail POS, and inventory tracking is enabled by default.

POS Retail is the source of truth for your inventory. Once you make changes to your inventory level in POS Retail, it’s reflected in your online stock. And when you make an online sale, your stock is updated both in your online stock and POS Retail. That way, you can seamlessly manage your inventory levels and orders.

In addition to the inventory level, the customer data is also synced between platforms.

How is inventory managed between Retail POS and eCom?

When you connect Lightspeed eCom to Retail POS, you need to connect one or several outlets with your online store for stock synchronization. You can do that by assigning outlets to the online register so that all items from outlets are synced with your online store.

Inventory tracking is enabled by default, and inventory levels will automatically update between Retail POS and eCom when a sale or inventory change takes place on either platform.

Learn more about multi-outlet inventory with the eCom →

When do orders synchronize from eCom to Retail POS?

Once integrated, Lightspeed eCom sales will automatically synchronize to Retail POS and appear on both the Sell → Sales history and Inventory → >Fulfillments pages when placed. This includes fully paid and unpaid sales. Sales processed in Retail POS do not sync to eCom.

Sales made on eCom using an integrated payment method like Lightspeed Payments will show the payment processor's name in Sales history and Payment reporting in the Retail POS backoffice. This provides visibility and more efficiency when reconciling your sales.

Any payment recorded using an unintegrated method, such as cash, cheque, or bank deposit that needs to be authenticated offline, will come through as unpaid in Retail POS.

Learn more about online order fulfillment in Retail POS (X-Series) →

Learn more about pickup orders syncing rules →

What customer data is synchronized between Retail POS and eCom?

Existing customers

When a sale is synced from eCom to Retail POS, email addresses will be matched to customer profiles in Retail POS, given that the customer uses the same email address in eCom.

If the email address matches an existing customer profile in Retail POS, but the names on the order and profile do not match, customers' details are not overwritten, and customer profile is assigned based on the email address.

New customers

For customers who do not have a customer profile in Retail POS, when an order syncs from eCom to Retail POS, a new customer profile will be created using the email address and the name attached to the order.

If no name is available, the email will be used as the customer name in Retail POS.

Important

• Once your Retail POS and eCom accounts are connected, Retail POS becomes the system of record.
• You should manage your product catalog, pricing, and inventory information in Retail POS to ensure everything stays accurate and up-to-date.
• eCom syncs important information back to Retail POS, such as sales and inventory levels.

Learn more about setting up the Retail POS-eCom integration →