Activating Lightspeed eCom in Lightspeed Retail POS (X-Series)

This article is for Lightspeed Retail POS (X-Series) merchants who have Lightspeed eCom (E-Series) included in their subscription plan. To learn more about Retail POS (X-Series), check out the X-Series Help Center.

To start selling your Retail POS products online with Lightspeed eCom (E-Series), you need to activate your eCom store in your Retail POS admin (X-Series).

Once you activate Lightspeed eCom, products from your Retail POS are synced with eCom, and you can showcase, sell, or advertise them online. You can manage your eCom from your Retail POS (X-Series).

Lightspeed eCom (E-Series) Business Plan is included in all Retail POS Basic, Core, and Plus subscriptions, so you don't have to pay anything extra. Note that on Basic plan, eCom has limited functionality. You can check all the prices and available features in the Features, pricing, and support options for eCom article.

Enabling Lightspeed eCom

Your Lightspeed eCom is located on the Online tab in your Retail POS admin. All you have to do is activate it.

If you already have an Ecwid store and want to connect Lightspeed POS, please refer to the How to connect an existing eCom (E-Series) account to Retail POS (X-Series) guide.

Watch this short video to see how to activate Lightspeed eCom in Retail POS:

To set up a new Lightspeed eCom in Retail POS:

From your Retail POS backoffice, navigate to the Online tab:
Click Start selling online.
Choose the main outlet for online sales. When you make an online sale, inventory will be deducted from this outlet if no other outlets are used for online sales. Click Next.
Create the online register. This register will be used to report on sales performance and payments for all your online sales. Having a separate online register makes it possible to place orders outside of brick-and-mortar store working hours. Click Next.
Select one or more outlets to sync your Retail POS inventory with eCom. Inventory from these outlets will be combined and synced with your online store. The outlet associated with the Register you selected will be pre-selected. Click Next.
Make sure you specify a zip code for each outlet to ensure proper configuration of shipping settings.
Name how online payments are recorded. This payment type will be used to record payments made online. This will keep records accurate and easier to reconcile.
Click Activate Lightspeed eCom.

That’s it. Now, you have to make an initial setup specific for online selling. You can follow the tips that will appear in the popup in your admin, or check the Getting started guide for the step-by-step instructions.

If you want to select several outlets, refer to the Multi-outlet inventory with the eCom (E-Series) integration guide for more information.