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Activating Lightspeed eCom in Lightspeed Retail POS (X-Series)

This article is for Lightspeed Retail POS (X-Series) merchants who have Lightspeed eCom (E-Series) included in their subscription plan. To learn more about Retail POS (X-Series), check out the X-Series Help Center. If you use R-Series, visit the R-Series help center.

Lightspeed eCom creates an online presence for your business. You can activate it with a few clicks from your POS. 

Once activated, you can create a website site with or without an online store, build a landing page, connect your catalog to social media to advertise or sell your products on Facebook, Instagram, and TikTok, ability to advertise your products on Google, and more. 

Whatever you choose, you'll need to set up your eCom to establish your online presence, including enabling products to appear online and building a site.

Enabling Lightspeed eCom

Your Lightspeed eCom is located on the Online tab in your Retail POS admin. Activating it will sync your products between POS and eCom. However your catalog won’t appear online automatically. Instead, you can choose which products to showcase or sell online. This allows you to start with just a few, like your bestsellers, and then gradually expand the range of products available for online purchasing.

If you already have an Ecwid store and want to connect Lightspeed POS, refer to the How to connect an existing eCom (E-Series) account to Retail POS (X-Series) article.

Watch this short video to see how to activate Lightspeed eCom in Retail POS:

To set up a new Lightspeed eCom in Retail POS:

  1. From your Retail POS backoffice, navigate to the Online tab:

    new Lightspeed eCom in Retail POS.png

  2. Click Start selling online.
  3. Choose the main outlet for online sales. When you make an online sale, inventory will be deducted from this outlet if no other outlets are used for online sales. Click Next.
  4. Create the online register. This register will be used to report on sales performance and payments for all your online sales. Having a separate online register makes it possible to place orders outside of brick-and-mortar store working hours. Click Next.
  5. Select one or more outlets to sync your Retail POS inventory with eCom. Inventory from these outlets will be combined and synced with your online store. The outlet associated with the Register you selected will be pre-selected. Click Next.
    Make sure you specify a zip code for each outlet to ensure proper configuration of shipping settings.
  6. Name how online payments are recorded. This payment type will be used to record payments made online. This will keep records accurate and easier to reconcile.
  7. Click Activate Lightspeed eCom.

That’s it. Now, you have to make an initial eCom setup. 

Next steps after activating Lightspeed eCom

Once you activate Lightspeed eCom, your POS gains tools to build your online presence. You can create a website or boost your social media accounts by showcasing your catalog directly on Facebook, Instagram, or TikTok, whether it is advertising or selling online. You can see the full list of features in the Features, pricing, and support options for eCom article.

Depending on your goals, you can proceed with:

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