Adding tracking numbers to online orders made with Lightspeed eCom

A tracking number is a unique number assigned to shipments to help your customers get real-time updates about their purchase on the carrier’s website. 

You can add tracking numbers either to invoices or emails sent to customers. Including tracking numbers within emails has its perks: buyers can click on the Track your package title and get redirected to the carriers’ website to see where their package is at the moment. That’s why it’s recommended to add tracking number to email for a better customer experience:

Adding tracking number to email through the Orders page in Lightspeed eCom

The most convenient way for customers to track their package is to get a direct link to a carrier’s website that they can click to see the live updates. 

To provide your customers with that clickable link, you can manually add tracking numbers to emails from your Lightspeed eCom admin. Once you add a number, a customer will receive an email with the tracking number and the Track your package link. When a person clicks the link they are redirected right to the carrier website to see the current status of the delivery.

Please note that the tracking number is clickable only if you ship with real-time rates.

To add a tracking number to the notification email through your Orders page in Lightspeed eCom:

1. From your Retail POS, go to the Online tab and click Go to eCom to open the full-fledged eCom admin.
2. From the menu on the left, navigate to My Sales → Orders where you will find the list of online orders.
3. Find the order you want to assign the tracking number to.
4. Click Update Order and select Assign Tracking Number:
   

   

5. Enter the number and click Marked as Shipped.

Adding tracking number to the email via the Lightspeed eCom app

Just like adding clickable tracking numbers to emails from your eCom admin, you can also perform the same task from the Lightspeed eCom mobile app. When assigning a tracking number through the app, you simply scan the barcode on your shipping label, reducing the chance of errors that may occur when entering the number manually.

Once you add a number, a customer will receive an email with the tracking number. A person can click the Track your package link and will be redirected right to the carrier website to see the current status of the delivery. 

To add a tracking number to the notification email with the Lightspeed eCom mobile app:

1. From your Retail POS, navigate to the Online tab → Overview and click the Go to eCom button to open the full-fledged eCom admin.
2. In your eCom admin, open the Mobile tab from the menu on the left and click Get the app.
3. Open the camera (or a QR-reading app) and scan the QR-code.
4. Tap the link to download the app either for iOS or Android. Once you open the app, you will be logged in to your eCom account.
5. In the app, go to the Orders tab.
6. Open the order you want to add a number to.
7. Tap Ship Order.
8. Tap Scan Barcode to scan the barcode. You can also enter the number manually.
9. Tap Done.

Here’s how adding a tracking number from your eCom mobile app may look:

That’s it. The tracking number will be added to the order, the order status will be changed to Shipped automatically, and a customer will receive an email notification with the tracking number.

Adding tracking number to the invoice

Apart from adding tracking numbers to emails, you can add it to invoices. Unlike emails, invoices will not have a clickable link that leads your customers to a website. Instead, you will have to specify the carrier service or its website along with entering the tracking number. Customers then will have to go to the carrier’s website and enter their tracking number to see the delivery progress. 

To add a tracking number to the invoice:

1. From your Retail POS, navigate to Sell → Sales history.
2. Locate the order and click it to expand.
3. Click Edit and enter details in the Sales notes field. Specify the tracking number and a carrier’s name or website, so that a buyer knows where they should track their package.
4. Click Email receipt.