Setting up shipping rates

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Ecwid allows to set up different shipping methods as well as various types of charges like per item/per order/flat fee, etc. or get the shipping rates from UPS, USPS and other major carrier companies.

Rates calculated by shipping companies

Some carrier companies provide their own shipping rates that online store owners can use. This method would be perfect for you if you want to receive automatic rates from the delivery company. When your customers place an order, Ecwid will send the order details to the shipping company, and it will return the corresponding shipping rates. The rates are calculated behind the scene so the customer will just see the shipping methods and rates, offered by the delivery company in your store.

Such methods are named 'Carrier-calculated' in Ecwid. You can receive carrier-calculated rates from the following companies (click on a company name to enter an article with configuration instructions):

Parcel dimensions

Basically, these carriers have their own rates that are calculated based on destination zone, origin address, weight of the products, parcel dimensions (length, width, height). The parcel dimensions are set by the carrier company unless the dimensions are provided by the merchant shop.

You can setup your own parcel dimensions in Ecwid for each carrier-calculated method.

Go to Ecwid Control Panel → Settings → Shipping & Pickup, when you edit or create a carrier-calculated shipping method, choose a company and click on it, then proceed to the "Advanced Settings" section and submit the average size of the packages you are planning to ship under "Default package dimensions"

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These dimensions will be sent to the carrier company together with all other orders details.

Product dimensions

What if you ship items with different sizes and weight, and every shipping rate varies depending on the products' sizes or weight? Ecwid will help you to receive precise rates from the shipping carriers.

Every product can have individual dimensions: weight, length, width, height. If you're using an online shipping carrier, these dimensions will be passed to the carrier together with the order details.

To add the dimensions go to your Ecwid Control Panel → Catalog → Products, product details page, the "Tax and Shipping" tab:

If you need to update many products with specific dimensions, you can do it in bulk with the help of the product export-import feature.

 

Shipping markup for carrier-calculated shipping methods

Ecwid allows you to slightly increase the shipping rates returned from the carrier. You can achieve this with the help of Shipping markup. Shipping markup is a flat fee that is added to the shipping cost.

Use the shipping markup to cover additional handling expenses, for example order packing or insurance.

How to setup shipping markup in your store:

  1. Go to Ecwid Control Panel → Settings → Shipping & Pickup
  2. Create a new carrier-calculated shipping method or open the existing shipping method for editing
  3. Go to the "Account details" section
  4. Set the shipping markup value

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To disable the shipping markup in your store change the rate to $0.

Please note, the shipping markup value is not shown up separately at checkout, the fee is just included in the shipping cost. In case you’d like to inform customers about extra charge, we recommend to use the Handling fee option.

FedEx and UPS money-back guarantee on late deliveries

Both FedEx and UPS have 100% money-back guarantee on late deliveries. If you ship the packages using FedEx or UPS and your ground or international shipping arrives late by one minute or more, you may claim a full refund.

Collecting your due shipping refunds can be simplified with the help of the 71lbs or Share a Refund apps for Ecwid. They handle the monitoring of your FedEx and/or UPS shipping accounts and automatically file claims on all identified late deliveries. Refunds are credited directly to your shipping account. Both apps are available in the Ecwid App Market for free.

Flat rate

If you want to set one shipping cost that will be charged to all customers equally regardless of order weight or subtotal, you can consider using flat rates.

This rate type will allow you to define one fixed shipping charge (or a fixed percent rate) on all your orders, as well as several different fixed charges (or percent rates) depending on a customer's destination zone.

When you create a new shipping method at Ecwid Control Panel → Settings → Shipping & Pickup, you can choose "Flat rate" and decide whether it'll be a percent or a flat amount.

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Free shipping

You can offer free delivery to all destinations or to certain zones. Usually free shipping is provided to customers from the same zone as yours.

So if you deliver your goods to different states or countries and want to offer free delivery to one state/country, you can create a separate shipping method for this very zone and set zero shipping cost using the "Flat rate" shipping type.

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If you want to apply free delivery on certain products only, you can use another shipping type - Shipping freight. Please note that in this case the free shipping is applied to all zones.

Rates based on weight or subtotal

The best approach is to charge your customers what shipping actually costs your business. You can use the automatic courier companies rates for that, or estimate how much your shipping your products will cost and set your own shipping rates using the "Custom table" calculation type.

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Ecwid allows setting up shipping rates based on weight or order subtotal:

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Examples of use:

  • The shipping costs depend on how much your products weigh. The higher the weight is, the more expensive the delivery will be.
  • Shipping cost needs to be calculated per item or per gr/kg/lbs
  • The more a customer buys, the less they need to pay for delivery

Shipping freight per product

It is possible to setup individual shipping cost per each product. You can set this in your Ecwid Control Panel → Catalog → Products, a product details page, the "Tax&Shipping" tab.

Ecwid allows setting up shipping freight in four variants:

  • Use Global Settings. The shipping for this product is calculated according to the rules configured in your Ecwid Control Panel → Settings → Shipping & Pickup. This option is enabled for all products by default.
  • Free shipping. The product will always have free shipping. The settings from the Shipping & Pickup page will be ignored.
  • Fixed rate per item. The shipping for this product will cost the fixed amount inserted in this field. The settings from the Shipping & Pickup page will be ignored.
  • Global + Fixed rate per item. The shipping charge for this product will be a sum of the individual fixed rate and the shipping rate configured in the Shipping & Pickup page.
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