Adding and deleting products in Lightspeed eCom

When you connect your Retail POS catalog to eCom (E-Series), all your products are synced immediately and Retail POS becomes the system of record. After that, you enable existing products to appear in your online store.

In addition to existing products, you can add new items to sell online. For this, you create new products in Retail POS as usual while also choosing whether to show new products in your online store.

Adding new products to Lightspeed eCom

All new products should be created from your Retail POS since Retail POS is the source of truth for all products, whether you sell them online or offline.

When you create a new product, you can choose to sell it online by ticking the corresponding checkbox. When you do that, the product is available both in your brick-and-mortar and online store for sale. You can check where you sell the product in the Channels column on the product catalog page.

Learn more about adding products in Retail POS →

Deleting products linked to Lightspeed eCom

You can delete products from your online store, meaning they will no longer be visible to your online store visitors.

If you wish to permanently delete a product from eCom, you must delete it through Retail POS. Products deleted in eCom will not sync back to Retail POS and, therefore, will remain active on online channels.

Learn how to delete a product or delete products in bulk →

Alternatively, you can hide products from the online storefront, but they will still be available in your Retail POS catalog. For this, you need to deactivate the product for online channels in Retail POS.