Editing your bank account details with Lightspeed Payments

After setting up Lightspeed Payments in your Ecwid store, you can edit your bank account information on the Finance page in your Ecwid admin.

You can change your bank account where your funds are deposited with Lightspeed Payments. For example, if you applied for Lightspeed Payments with your personal bank account, and now want to switch payouts to the business account. 

Updating your bank account details for Lightspeed Payments

Changing your bank details will cause a temporary hold on your daily deposits with Lightspeed Payments. Payout delays may take up to five business days while this change is processed.

Each change that you make to your account requires security authentication from you to verify your identity and protect your account.

To change your bank account details for Lightspeed Payments withdrawal:

1. From your Ecwid admin, go to the Finance tab.
2. Navigate to Financial Services → Settings → Account details:
   

   

3. Near the Bank account section, click Change.
4. Select the reason for the bank account change and click Next.
5. To keep your account secured, you will need to verify your identity via email. Confirm which email address you’d like your access code sent to and click Send code.
6. Check your email and enter the access code in the wizard to continue.
7. Click Add a bank account to add a new bank account. 
8. Select the bank logo. If your bank is not presented among the integrated partners, click here to add it manually:
   

   

9. Once you have verified your information, click Submit.

Your application will be reviewed automatically. You will receive an email when it's done. You can check the status of your request on your Finance page.

Once your bank account details are updated, all transactions from Lightspeed Payments will be transferred to a new bank account.

Viewing the status of your bank account update request for Lightspeed Payments

After you submit the application for changing your bank account details, you will see one of the three statuses on your Finance → Settings page:

Your payout bank account has been updated. Your request was successfully submitted and completed. Your next payout will be deposited into the new bank account.

Your request has been submitted for review. Your request was successfully submitted but may require additional validation by our payments team. The payments team will review your request and may be in touch if more information is required.

Something went wrong. There was an error while attempting to complete your request. Please reach out to payments.documents.retail@lightspeedhq.com for assistance.