Clover "Sell Online" App: Importing and Synchronization

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When you create an Ecwid account through your Clover station, all of your products are categories from Clover are imported to Ecwid.

  1. What can be synchronized?
  2. FAQ and Troubleshooting

What can be synchronized?

The Ecwid app for Clover lets you to synchronize products, inventory level, orders and customers. Please see the detailed description of how synchronization works below.
Note: synchronization is disabled by default, you can enable it in your Ecwid Control Panel > Settings > POS > Clover, Clover settings:

You will see a page with settings where your can enable and disable synchronization:



Note: when you enable “Synchronize Products”, they are synchronized immediately from Clover to Ecwid. This is done to make sure that your Ecwid inventory level and product settings are up to date.

Synchronize products

! The products are synchronized by SKU. You need to make sure that the products you want to synchronize have the same SKUs in Ecwid and Clover. Otherwise they will not be synchronized !

Price, quantity and title of a product is synchronized both from Ecwid to Clover and from Clover to Ecwid.

If your Clover product have modifiers (options) they also get synchronized, but only from Clover to Ecwid. If you add options in your Ecwid Store, you will need to add them manually in Clover.

The products are imported to Ecwid in Disabled state, this is done as before publishing the product online you need to add description and image to the product and make sure the taxes and shipping rates are correct.

Synchronize Orders

New orders that appear in your Ecwid store get synchronized with your Clover station. All orders have the "Open" status in Clover until they get the "Paid" status in Ecwid. Once they get paid in Ecwid, the orders will be marked as "Paid" in Clover.

The orders that are placed in Clover do not appear in Ecwid.

If a product that was sold online from your Ecwid store was not present in Clover, it will show as “Online Product” in the imported order. If you wish, you can add the product to your Clover account and change the name.

Please note that the SKU of the new product in Clover must be the same as its SKU in Ecwid. As online orders often require shipping, you can configure shipping settings in your Ecwid account. When an order with shipping costs is imported to Clover, it contains a separate product that is called “Shipping and Handling”. This is done for transferring the correct subtotal and total information to Clover.

FAQ and Troubleshooting

Something is not synchronizing or updating, or online orders are not itemized properly in Clover station Orders app

- Ensure you have turned synchronization on: open Ecwid Control Panel, click Settings > POS > Clover Merchant ID > Clover Settings, and turn on the syncronization items you wish.
- Ensure your Clover products have SKUs and that these SKUs are the same as SKUs in Ecwid In order for products to synchronize properly and for orders to have the correct product detail, products must have matching SKUs across the Clover and Ecwid systems. Clover and Ecwid SKUs can be viewed in the inventory and product catalogs, respectfully.

How do I stop inventory changes for some products from changing the inventory for my Clover station products?

You can turn off inventory synchronization: open Ecwid Control Panel - navigate to Settings > POS, click on Clover Merchant ID, select "Clover Settings" and turn off the syncronization items you wish.

Otherwise you can change the SKU for the product in question and this will break the link between it and its counterpart in the other system. For instance, if I am selling surfboards online but do not want those boards to come out of my brick and mortar inventory, I can change the surfboard SKU in my online store to be different than the surfboard SKU in my Clover station, so the product details and inventory will not be synchronized between the systems.

How do I add product images to my Ecwid items?

At the moment Clover does not support product images, but you can easily add images to Ecwid products for selling them online. Please do the following:
- Open Ecwid Control Panel;
- Go to Catalog > Products and select a product for edition;
- Click “Add image” and choose the file from your computer;
- Save ​the changes.

How do I add product descriptions to my Ecwid items?

Clover does not support product descriptions yet. Ecwid allows to add descriptions to the products that will be displayed on product details pages in your online store: - Open your Ecwid Control Panel;
- Go to Catalog > Products and select a product for edition;
- Use the text editor for writing the description of your item;
- Save ​the changes.

Can I access the app on my desktop computer?

Sure. You can edit your online store using the web version of The Sell Online (by Ecwid) app.

What should I do if I get an error screen?

Please, attach a screenshot of the error message and a brief description of your problem, and send it to our Support Team.

What should I do if the app is closing down on me?

Make sure you are logged in as the owner or the admin user on your Clover Station. Otherwise, it's not possible to use the app.

The app freezes. What's the problem?

Please drop a line to Ecwid Support Team and provide your account email. We will investigate the problem and let you know how to fix it.

I import orders from Ecwid to Clover and see “Online Product”. Why not the name of the product?

If a product that was sold online from your Ecwid store was not present in Clover, it will show as “Online Product” in the imported order. If you wish, you can add the product to your Clover account and change the name of the product. Please note that the SKU of the new product in Clover must be the same as the SKU of the corresponding product in Ecwid.

How do I uninstall the app?

Open the App Market, find Sell Online (by Ecwid) application, and click the "Uninstall" button.

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