How to contact us

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If you have a question about Ecwid or need help with an issue, just create a new thread on our Forums. Our staff is always ready to assist. The forum is a very good resource with plenty of answers to lots of questions as all the replies from Ecwid Customer Care Team and other Ecwid users are collected there and are always available. 

Users on all paid subscriptions can also receive replies from our support team by contacting us via email or livechat, and our customers on Business and Unlimited plans are entitled to phone support. For detailed information on our paid plans, please refer to this article.

Please read our Support FAQ. It will help you to get answers to your questions faster.

If you are having issues with accessing your Ecwid control panel or forums, please contact us at login-issues@ecwid.com. For billing questions (i.e., concerning subscriptions to our paid plans), email us at billing@ecwid.com.

Have an idea or a suggestion to improve Ecwid and add a new feature? Feel free to post it in Ideas Base. If you find a feature in the ideas base that you think is a  must have in your store, you can vote for it and receive an email notification once the idea's status is updated.

For questions related to partnership with Ecwid, please email at bizdev@ecwid.com

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