How to contact us

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Our support team is ready to answer your questions and solve your problems on the forums, via email, chat or phone.

Publish a Forum post

Ecwid offers an active community of customers who engage with each other and with our support team to answer questions, share insights and learn best practices.

Personalized technical support (email, chat, phone) is included in all of Ecwid paid plans. If your account is on the Free plan, please consider an upgrade to get personalized help. Upgrade to get this feature

Send an Email

Reach out to us by email. We will get back to you as soon as possible.

Start a Live Chat

Chat directly with an Ecwid Support Ninja and get help with your questions.

Give us a Phone Call

Talk to us over the phone for additional help.

Presales Questions

If you need help choosing the right Ecwid plan, send a message to Sales team experts and get the answer you’re looking for.

Login Issue

If you have trouble logging in to your Ecwid account, please email us at

Billing Issue

If you have questions about billing, please email us at


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