How to contact us

Last updated

If you have a question about Ecwid or need help with an issue, just create a new thread on our Forums. Our staff is always ready to assist. The forum is a very good resource with plenty of answers to lots of questions as all the replies from Ecwid Customer Care Team and other Ecwid users are collected there and are always available. 

Users on all paid subscriptions can also receive replies from our support team by contacting us via email or livechat, and our customers on Business and Unlimited plans are entitled to phone support. For detailed information on our paid plans, please refer to this article.

Please read our Support FAQ. It will help you to get answers to your questions faster.

If you are having issues with accessing your Ecwid control panel or forums, please contact us at For billing questions (i.e., concerning subscriptions to our paid plans), email us at

Have an idea or a suggestion to improve Ecwid and add a new feature? Feel free to post it in Ideas Base. If you find a feature in the ideas base that you think is a  must have in your store, you can vote for it and receive an email notification once the idea's status is updated.

For questions related to partnership with Ecwid, please email at

Was this article helpful?
0 out of 2 found this helpful
Get help
  • Presales Chat

    Need help choosing the right Ecwid plan? Our Sales team has the answer you’re looking for.

  • Forums

    Join the Ecwid community. Discuss support topics and store ideas with other Ecwid users.

  • Contact us

    Still have questions about Ecwid? Let us know! We will be glad to help you with your Ecwid store.

  • Status Monitor

    Get real time status updates on Ecwid services here, 24/7