How to contact us

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Our support team is ready to answer your questions and solve your problems on the forums, via email, chat or phone.

Publish a Forum post

Ecwid offers an active community of customers who engage with each other and with our support team to answer questions, share insights and learn best practices.

Send an Email

Reach out to us by email. We will get back to you as soon as possible.

Start a Live Chat

Chat directly with an Ecwid Support Ninja and get help with your questions.

Give us a Phone Call

Talk to us over the phone for additional help.

Personalized technical support (email, chat, phone) is included in all of our premium plans. If you are on a Free plan yet, please consider an upgrade to get personalized help.Upgrade to get this feature

Presales Questions

If you need help choosing the right Ecwid plan, chat directly with a Sales team expert and get the answer you’re looking for.

Login Issue

If you have trouble logging in to your Ecwid account, please email us at

Billing Issue

If you have questions about billing, please email us at

Schedule a Call with Concierge Onboarding team

If you need help in launching your Ecwid store smoothly, an Ecwid Onboarding expert is here to guide you through the next steps in establishing your online store.


Please check our video tutorials:



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