Logging in to account

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You can login to your account at https://my.ecwid.com by entering the email you provided during registration as a login and a password you set. If you do not remember your password, you can reset it on the same page by clicking the [Forgot Password] link.

I cannot log in to my Ecwid control panel. What should I do?

There are two possible causes of this issue:

  • Your account isn't verified
  • You use wrong credentials

Email verification

In order to validate your e-mail, Ecwid sends you a verification message when you create an account or change your account email. This message has a special link, you need to click it to verify your account.

The link is valid for 3 days, then it expires and you no longer can access the account since it's not yet been verified. 
 
If the verification deadline passed and you haven't verified your email address, don't worry. Just try to log in using your unverified email. Ecwid will show an error message about it and will send an email again.

Wrong credentials

If you get an error that your login and/or password are incorrect, try the following:
  • make sure that you're trying to log in using the correct email.
  • try to restore your password on the https://my.ecwid.com/ page and log in using it
If you still have any issues with verification or log in, feel free to email us at login-issues@ecwid.com and we'll help. 
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