I cannot log in to my Ecwid control panel

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I cannot log in to my Ecwid control panel. What should I do?

There are two possible causes of this issue:

  • You account isn't verified
  • You use wrong credentials

Email verification

In order to verify your e-mail, Ecwid sends you a verification message when you create an account or change your account email. This message has a special link, you need to open it to verify your account.

The link is valid 3 days, then it expires and you no longer can access the account since it's not yet verified. 
 
If the verification deadline passed and you hadn't verified it yet, don't worry. Just try to log in using your unverified email. Ecwid will show an error message about it and will send an email again.

Wrong credentials

If you get an error that your login and password are incorrect, try the following:
  • check that you're trying to log in using the correct email.
  • try to restore your password on the my.ecwid.com page and log in using it
If you still have any issues with verification or log in, feel free to email us at login-issues@ecwid.com and we'll help. 

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