Manage your Subscription

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  1. Can I easily switch to another paid plan?
  2. What happens when I switch between paid plans?
  3. What happens when I downgrade to the Free plan?
  4. Can I change the billing information/email address/credit card for paying for my Ecwid subscription?
  5. How can I change my payment method if I do not see the pencil icon on the page where my plan is shown?
  6. I'm on Silver plan and want to change to Business. What will happen to the product limit?

Can I easily switch to another paid plan?

You can change your paid plan at any time. In order to do it, log in to your Ecwid control panel, click on your name in the right upper corner → Billing and Plans and click the Switch link next to the plan you want to switch to. All functionality of new paid plan will be available immediately.

What happens when I switch between paid plans?

When you switch between plans, your charge date remains the same. For example, if you create a paid monthly subscription on May 15, your next charge will be on June 15, then July 15, August 15, etc. If you created an annual subscription on May 15, 2015, your next charge will be on May 15, 2016, etc.

If you upgrade to a higher plan, you will be taken a prorated charge to keep the billing cycle unchanged. For example, if you upgrade from one paid plan to another paid plan 7 days before your next billing day, you will be charged for the 7 days of the new plan prorated.

During the plan switches, Ecwid also takes into account the prepaid amount that you haven't yet spent and it is used during the plan switch. In the example above, that would be a prorated sum for 7 days of the old plan. This unspent amount is taken as a credit which covers (partly or fully) the prorated charge for the plan switch.

When you change your current paid plan to another paid plan before the end of the billing cycle, you will be charged only for the period till the next charge date, i.e., the actual amount of days during which you will use the new plan till the charge date. For example, if your next charge date is June 15th and you switch to monthly Business plan ($35) from Venture plan ($15) on June 1st, you will be charged ~$10. Next time you will be charged on June 15th for $35, the full month, as usual. The same happens if you switch to annual Business plan ($350): you will pay prorated charges for the period you have before the charge date and on the charge date you will pay for the whole year ($350).

What happens when I downgrade to the Free plan?

On the Free plan, you can have only 10 products, see the list of Ecwid plans and features in our comparison table. If you have more than 10 products in your store and decide to downgrade to the Free plan, you will have to delete all other products and leave only 10 of them. Please, note that all the paid features will become unavailable for you, e.g., discount coupons, E-goods, unfinished orders, etc. 

Can I change the billing information/email address/credit card for paying for my Ecwid subscription?

Yes, it is possible. In order to change any details of your subscription you should log in to the Ecwid Control Panel → Your name in the upper right corner  → Billing and Plans page and click the pencil icon:

                               

After that you will be prompted to fill in the secure payment form:

                               

How can I change my payment method if I do not see the pencil icon on the page where my plan is shown?

If you don't see this link, it means that you have been subscribed via 2Checkout billing system that doesn't allow to change billing information as described above. To proceed to the page where you can change your credit card data in the subscription, please, fill out this form:

Sale ID is a 10 digit number; you can find one in the email notifications you received upon starting your subscription or on every monthly charge.

There you will be asked to specify your current credit card info and the order ID there to identify you as the owner of the subscription. After that, you will be able to update the credit card info.

Alternatively, you can switch from the legacy 2Checkout billing system to our new billing scheme powered by Braintree and providing all the necessary information right in the Ecwid control panel, as shown above. In order to switch to Braintree, please contact us at billing@ecwid.com to stop your current recurring payment, and then start a new one by upgrading to the paid plan of your choice at the Billing and Plans page in your Ecwid Control panel. Please, notice that downgrade is immediate—you reject all the paid features at the moment when you confirm your downgrade, and the prepaid period will not be preserved in this case. So, if you are going to switch to the new billing system, please consider switching to the Free plan around the next charge date for your subscription, that you can see on your Billing and Plans page.

I'm on Silver plan and want to change to Business. What will happen to the product limit?

"Silver" is a legacy plan that was offered prior to the introduction of the current plans in November 2012. Although now one can subscribe to only three paid plans (Venture, Business and Unlimited), all of our merchants who registered with Ecwid before Nov 2012 (being early adopters) keep the access to the Silver plan.

This plan has a larger product limit of 20000, however, it's no longer supported meaning most of the major features are not included. A list of options available on our current plans can be found in the Ecwid plans and prices breakdown article.

If you're an early adopter using Silver subscription and decide to switch to the Business plan, the product limit of Silver will be intact: being subscribed to the Business and getting all the new features you will still have 20000 limit. A good deal to obtain more for your business!

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