Clover

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Clover is a cloud-based Android point of sale (POS) platform that belongs to First Data Corporation. Clover station can be used as a cash register, payment terminal, receipt printer, and barcode scanner with an integrated suite of products. It allows to accept credit cards, EMV, and Apple Pay. Using Clover you can also get reports about your sales and customers. Ecwid has an integration with Clover.

  1. Installation and Setup
  2. How to upgrade
  3. What can be synchronized
  4. FAQ and Troubleshooting

Installation and Setup

To install Sell Online (by Ecwid):

- Download the app from the App Market either through the web or right on your Clover station.
- Run the app on your Clover station, and follow the steps in the installation wizard.

 

- Wait for the import process to complete, and click "Finish store setup".
- Next you will be directed to complete setting up your store via Ecwid Welcome Wizard.
- You are now ready to sell online! Check your email to find your store information and Ecwid support options.

When the app is installed, you can open it from your Clover Station or from the Web version of Inventory app.
Here is how it looks on your Clover station:



- Click the "Store Control Panel" button to open Ecwid Control Panel to manage your online store.
- Click the "Storefront" button if you want to visit your online storefront.

Please note that at the moment you can use the Sell Online app only with Ecwid accounts registered via a Clover station.
 

How to upgrade

What paid plans are available

You can upgrade your Ecwid account right from your Clover setting page. At the moment the following plans are available:

  FREE ESSENTIALS
$49/month
UNLIMITED
$99/month
Features

Product limit: 2500
Features same as with Venture
Clover synchronization
Checkout in Demo mode

Product limit: 2500
Features same as with Business
Clover synchronization

Product limit: Unlimited
Features same as with Ecwid Unlimited
Clover synchronization
Priority Support


 

What happens at the end of my 30 day trial

At the end of your 30-day trial, you will be billed the monthly rate for the plan you have chosen. You can change it or cancel at any time.

What can be synchronized

When you create an Ecwid account through your Clover station, all of your products are categories from Clover are imported to Ecwid.

The Ecwid app for Clover lets you to synchronize products, inventory level, orders and customers. Please see below the detailed description of how synchronization works.

Synchronization is disabled by default, you can enable it in your Ecwid Control Panel > Settings > POS > Clover, Clover settings:

You will see a page with settings where your can enable and disable synchronization:



When you enable “Synchronize Products”, they are synchronized immediately from Clover to Ecwid. This is done to make sure that your Ecwid inventory level and product settings are up to date.

Synchronize products

!!! The products are synchronized by SKU. You need to make sure that the products you want to synchronize have the same SKUs in Ecwid and Clover. Otherwise, they will not be synchronized !!!


The title of a product is synchronized from Clover to Ecwid. The stock is synchronized both ways: from Ecwid to Clover and from Clover to Ecwid.

If your Clover product has modifiers (options), they also get synchronized, but only from Clover to Ecwid. If you add options in your Ecwid Store, you will need to add them manually in Clover.

The products are imported to Ecwid in Disabled state, this is done as before publishing the product online you need to add a description and an image to the product and make sure the taxes and shipping rates are correct.

Synchronize Orders

New orders that appear in your Ecwid store get synchronized with your Clover station. All orders have the "Open" status in Clover until they get the "Paid" status in Ecwid. Once they get paid in Ecwid, the orders will be marked as "Paid" in Clover.

The orders that are placed in Clover do not appear in Ecwid.

If a product that was sold online from your Ecwid store was not present in Clover, it will show as “Online Product” in the imported order. If you wish, you can add the product to your Clover account and change the name.

Please note that the SKU of the new product in Clover must be the same as its SKU in Ecwid. As online orders often require shipping, you can configure shipping settings in your Ecwid account. When an order with shipping costs is imported to Clover, it contains a separate product that is called “Shipping and Handling”. This is done for transferring the correct subtotal and total information to Clover.

FAQ and Troubleshooting

Something is not synchronizing or updating, or online orders are not itemized properly in Clover station Orders app

- Ensure you have turned synchronization on: open Ecwid Control Panel > Settings > POS > Clover Merchant ID > Clover Settings, and turn on the syncronization.
- Ensure your Clover products have SKUs and that these SKUs are the same as SKUs in Ecwid. In order for products to synchronize properly and for orders to have the correct product detail, products must have matching SKUs across the Clover and Ecwid systems. Clover and Ecwid SKUs can be viewed in the inventory and product catalogs, respectfully.

How to stop inventory changes for some products when changing the inventory for my Clover station products

You can turn off inventory synchronization: open Ecwid Control Panel > Settings > POS, click on Clover Merchant ID, select "Clover Settings" and turn off the syncronization for the items you wish.

Otherwise you can change the SKU for the product in question and this will break the link between it and its counterpart in the other system. For instance, if I am selling surfboards online but do not want those boards to come out of my brick and mortar inventory, I can change the surfboard SKU in my online store to be different than the surfboard SKU in my Clover station, so the product details and inventory will not be synchronized between the systems.

How to add product images to my Ecwid items

At the moment Clover does not support product images, but you can easily add images to Ecwid products for selling them online. Please do the following:
- Open Ecwid Control Panel;
- Go to Catalog > Products and select a product for edition;
- Click "Add image" and choose the file from your computer;
- Save the changes.

How to add product descriptions to my Ecwid items

Clover does not support product descriptions yet. Ecwid allows to add descriptions to the products that will be displayed on product details pages in your online store:

- Open your Ecwid Control Panel;
- Go to Catalog > Products and select a product for edition;
- Use the text editor for writing the description of your item;
- Save the changes.

Can I access the app on my desktop computer

Sure. You can edit your online store using the web version of The Sell Online (by Ecwid) app.

What should I do if I get an error screen

Please, attach a screenshot of the error message and a brief description of your problem, and send it to our Support Team.

What should I do if the app is closing down on me

Make sure you are logged in as the owner or the admin user on your Clover Station. Otherwise, it's not possible to use the app.

The app freezes. What's the problem?

Please drop a line to Ecwid Support Team and provide your account email. We will investigate the problem and let you know how to fix it.

I import orders from Ecwid to Clover and see “Online Product”. Why not the name of the product?

If a product that was sold online from your Ecwid store was not present in Clover, it will show as "Online Product" in the imported order. If you wish, you can add the product to your Clover account and change the name of the product. Please note that the SKU of the new product in Clover must be the same as the SKU of the corresponding product in Ecwid.

How to uninstall the app

Open the App Market, find Sell Online (by Ecwid) application, and click the "Uninstall" button.

Which Clover devices does Sell Online (by Ecwid) app work with?

At the moment Sell Online (by Ecwid) application is compatible with Clover Station, Clover Mini and Clover Mobile.

The app says that my email address is already in use. What does it mean?

This means that your email address is already associated with an Ecwid account. Please use a different email address as Ecwid does not allow to have several account registered for the same email.

 
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