- Why is Ecwid free? Where's the catch?
- Do you charge the transaction fee from our sales?
- Where is my data stored physically?
- How can I change the looks of my Ecwid store?
- Ecwid is AJAX-based. That's good for customers, but is it good for search engines?
- Can I extend Ecwid with my code? Is there an API?
- How do you pronounce Ecwid? What does this word mean?
- Does Ecwid comply with PCI/PA DSS standards?
- What if I need a custom feature added to Ecwid?
- I have a question about my payment
- Where can I find user manual for Ecwid?
- Does Ecwid support Polls? Newsletters? Does it have a CMS built in?
- I have not found an answer to my question here. What should I do?
In order to provide Ecwid for free, we had to make it very resource-effective. This keeps our costs down. We have also designed Ecwid to require little to none technical support. We made version upgrades seamless. Our design efforts made free Ecwid possible. These same efforts make Ecwid a great platform to base your store on: easy launch, with little to zero maintenance costs!
Of course, Ecwid is a business platform so we have paid accounts with additional premium features.
You can compare our free and paid plans here: www.ecwid.com/plans-and-pricing.html
However, a free version of Ecwid will always be available. We like the fact that with Ecwid you can get your store up and running without paying anything. And we'll keep it this way, we guarantee.
No, we do not charge the transaction fee from your sales - even from the free accounts. Free accounts are always totally free - we don't get a penny from you, even on your sales, yet we still provide the real shops and the ability to receive orders in them anytime.
However, please, remember, that the payment gateways you might use to gather the money for your orders online are always charging the transaction fee and other service fees. Those fees make profits for thosepayment gateways, not for Ecwid. The exact amount of fees your payment gateway imposes on your shop depends on your business and their own internal policies. Please, find out all these important details with the customer care service of your preferred payment gateway before you start selling.
We rely on Amazon EC2 to store Ecwid data and applications.
The CSS editor in the Ecwid admin interface allows you to customize the looks.
You will find more useful information about Ecwid custom CSS on this page: CSS Faq
Most AJAX applications do have problems with search engine optimization. But we take SEO seriously, that's why Ecwid uses the Google's AJAX indexing specification supported by the most popular search engines: Google, Yahoo, Bing, Yandex. As a result, Ecwid has advantages from both worlds: dynamic AJAX and old-school plain-HTML. It is faster than usual shopping carts, can be installed to any website and mirrored to many places because of its AJAX nature and it can be natively indexed by Google just as usual HTML website. Read more about SEO in Ecwid here: SEO
Yes, Ecwid has an API, so feel free to use it. Developers are welcome to extend Ecwid functionality by modules and submit them to our Connect directory.
Ecwid has a dedicated catalog for mobile devices. It uses plain HTML and is compatible with any web browser in the world.
"Ecwid" is short for e-commerce widgets. It is pronounced like "eck-wid", "eck-quid".
Yes, Ecwid is PCI-DSS validated Level 1 Service Provider.
Please submit it on the Ideas page. We will pick the most popular ideas and then implement them.
First of all please refer to our Billing FAQ. If you still have some questions, feel free to contact us at firstname.lastname@example.org
No. We use an approach completely different from an average PHP shopping cart. Instead of trying to put all possible site features into one product, we made a product that would be absolutely the best at just one thing: it's the best shopping cart software available. And as Ecwid can be added to any web site, you can use it with any CMS system you like, use whatever newsletter management software or service you think is the best, and so on. It gives you the flexibility to use it as one great component among many.
Please search Community Forums or Knowledge Base for an answer. Ask the Ecwid community for help.
If you want Ecwid to do something it cannot do at the moment, that's not a problem at all!
Just submit your idea on the Ideas page or vote for existing idea submitted by other users.
We think of the Ideas page as our "to-do" list. We always strive to improve Ecwid and we will add those features which the community asks us for.