General FAQ

Last updated
  1. Why is Ecwid free? Where's the catch?
  2. Do you charge the transaction fee from our sales?
  3. Where is my data stored physically?
  4. How can I change the looks of my Ecwid store?
  5. Ecwid is AJAX-based. That's good for customers, but is it good for search engines?
  6. Can I extend Ecwid with my code? Is there an API?
  7. What if my client is using mobile phone or an older browser that does not support javascript?
  8. How do you pronounce Ecwid? What does this word mean?
  9. Does Ecwid comply with PCI/PA DSS standards?
  10. What if I need a custom feature added to Ecwid?
  11. I have a question about my payment
  12. Where can I find user manual for Ecwid?
  13. Does Ecwid support Polls? Newsletters? Does it have a CMS built in?
  14. I have not found an answer to my question here. What should I do?

Why is Ecwid free? Where's the catch?

In order to provide Ecwid for free, we had to make it very resource-effective. This keeps our costs down. We have also designed Ecwid to require little to none technical support. We made version upgrades seamless. Our design efforts made free Ecwid possible. These same efforts make Ecwid a great platform to base your store on: easy launch, with little to zero maintenance costs!

Of course, Ecwid is a business platform so we have paid accounts with additional premium features. 

You can compare our free and paid plans here: www.ecwid.com/plans-and-pricing.html

However, a free version of Ecwid will always be available. We like the fact that with Ecwid you can get your store up and running without paying anything. And we'll keep it this way, we guarantee.

Do you charge the transaction fee from our sales?

No, we do not charge the transaction fee from your sales - even from the free accounts. Free accounts are always totally free - we don't get a penny from you, even on your sales, yet we still provide the real shops and the ability to receive orders in them anytime. 

However, please, remember, that the payment gateways you might use to gather the money for your orders online are always charging the transaction fee and other service fees. Those fees make profits for thosepayment gateways, not for Ecwid. The exact amount of fees your payment gateway imposes on your shop depends on your business and their own internal policies. Please, find out all these important details with the customer care service of your preferred payment gateway before you start selling.

Where is my data stored physically?

We rely on Amazon EC2 to store Ecwid data and applications.

How can I change the looks of my Ecwid store?

The CSS editor in the Ecwid admin interface allows you to customize the looks.

You will find more useful information about Ecwid custom CSS on this page: CSS Faq

Ecwid is AJAX-based. That's good for customers, but is it good for search engines?

Most AJAX applications do have problems with search engine optimization. But we take SEO seriously, that's why Ecwid uses the Google's AJAX indexing specification supported by the most popular search engines: Google, Yahoo, Bing, Yandex. As a result, Ecwid has advantages from both worlds: dynamic AJAX and old-school plain-HTML. It is faster than usual shopping carts, can be installed to any website and mirrored to many places because of its AJAX nature and it can be natively indexed by Google just as usual HTML website. Read more about SEO in Ecwid here: SEO

Can I extend Ecwid with my code? Is there an API?

Yes, Ecwid has an API, so feel free to use it. Developers are welcome to extend Ecwid functionality by modules and submit them to our Connect directory.

What if my client is using mobile phone or an older browser that does not support javascript?

Ecwid has a dedicated catalog for mobile devices. It uses plain HTML and is compatible with any web browser in the world.

 

How do you pronounce Ecwid? What does this word mean?

"Ecwid" is short for e-commerce widgets. It is pronounced like "eck-wid", "eck-quid".

Does Ecwid comply with PCI/PA DSS standards?

Yes, Ecwid is PCI-DSS validated Level 1 Service Provider. 

What if I need a custom feature added to Ecwid?

Please submit it on the Ideas page. We will pick the most popular ideas and then implement them.

I have a question about my payment

First of all please refer to our Billing FAQ. If you still have some questions, feel free to contact us at billing@ecwid.com

Does Ecwid support Polls? Newsletters? Does it have a CMS built in?

No. We use an approach completely different from an average PHP shopping cart. Instead of trying to put all possible site features into one product, we made a product that would be absolutely the best at just one thing: it's the best shopping cart software available. And as Ecwid can be added to any web site, you can use it with any CMS system you like, use whatever newsletter management software or service you think is the best, and so on. It gives you the flexibility to use it as one great component among many.

I have not found an answer to my question here. What should I do?

Please search Community Forums or Knowledge Base for an answer. Ask the Ecwid community for help.

If you want Ecwid to do something it cannot do at the moment, that's not a problem at all!

Just submit your idea on the Ideas page or vote for existing idea submitted by other users.

We think of the Ideas page as our "to-do" list. We always strive to improve Ecwid and we will add those features which the community asks us for.

  • Presales Chat

    Need help choosing the right Ecwid plan? Our Sales team has the answer you’re looking for.

  • Forums

    Join the Ecwid community. Discuss support topics and store ideas with other Ecwid users.

  • Contact us

    Still have questions about Ecwid? Let us know! We will be glad to help you with your Ecwid store.

  • Status Monitor

    Get real time status updates on Ecwid services here, 24/7