Live chat is a great tool that allows your customers to contact you in real time. When browsing the store they may have questions about products, stock availability, delivery, etc. Chat allows them to contact you without leaving the store, get quick answers and make a purchase.
Moreover live chat creates presence effect – the customer knows that there is a live person out there who is ready to help. Talking to your customers and helping them real time will help build loyalty among your customer base.
Ecwid App market features several applications that allow to add live chat to your store.
Chatra app works in a browser, on desktop or in mobile apps, available for Windows, Mac, Android and iOS.
The App price is Free to $9+ / month, with free trial.
JivoChat installs in minutes, and can be custom configured to match the style of your site.
The App price is Free to $14.99 / month, with free trial.
LiveChat is available for Mac OS X, Windows, iPad, iPhone, Android, there is also a web version of the app.
The App price is from $16 to $149 / month, with free trial.
Tidio Live Chat
You can chat with customers on desktop as well as using iOS and Android mobile apps.
The App price is from Free to $24 / month.
You can chat with customers on desktop (Mac, Windows) as well as using iOS and Android mobile apps for free up to 5 agents working at the same time.
The App price is from Free to $9.80+ / month.
All of these apps are made by third-party companies and are available for paid Ecwid subscribers.