How to chat with customers in real time

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Live chat is a great tool that allows your customers to contact you in real time. When browsing the store they may have questions about products, stock availability, delivery, etc. Chat allows them to contact you without leaving the store, get quick answers and make a purchase.

Moreover live chat creates presence effect – the customer knows that there is a live person out there who is ready to help. Talking to your customers and helping them real time will help build loyalty among your customer base.

Ecwid App market features several applications that allow to add live chat to your store.

Chatra

 
Chatra Live Chat allows to answer customers' questions and concerns to help place an order. You can see shopper's cart contents in Chatra backend in real time to provide tailored assistance.

Chatra app works in a browser, on desktop or in mobile apps, available for Windows, Mac, Android and iOS.

The App price is Free to $9+ / month, with free trial.

JivoChat

 
JivoChat helps customers receive immediate answers in live chat – without having to call or send emails and right on your website. If you are offline, the customer can send a message via JivoChat that you will receive via email.

JivoChat installs in minutes, and can be custom configured to match the style of your site.

The App price is Free to $14.99 / month, with free trial.

LiveChat

 
LiveChat is another powerful live chat software that allows you to talk to your website visitors and help them with their buying decisions.

LiveChat is available for Mac OS X, Windows, iPad, iPhone, Android, there is also a web version of the app.

The App price is from $16 to $149 / month, with free trial.

Tidio Live Chat

 
Tidio Live Chat can make your store automatically reach out when your customers abandon a cart, encounter payment issues or need help finding a product details. You can watch your visitors in real-time to help them solve any issues on the go.

You can chat with customers on desktop as well as using iOS and Android mobile apps.

The App price is from Free to $24 / month.

Chaport

Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends.

You can chat with customers on desktop (Mac, Windows) as well as using iOS and Android mobile apps for free up to 5 agents working at the same time.

The App price is from Free to $9.80+ / month.

 

 

 

All of these apps are made by third-party companies and are available for paid Ecwid subscribers.

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