If you decided to cancel your subscription for an Ecwid paid plan, you can do it any time from your Ecwid Control Panel:
- Go to your Ecwid Control Panel → My Profile → Billing and Plans.
- Click Switch under the FREE plan:
- Select the reason why you decided to leave and enter your comments and suggestions about improving Ecwid:
- Click Switch to Free:
If you want to close your account permanently, you can do it in your Ecwid Control Panel → My Profile → Profile after you have downgraded to the Free plan.