Cancelling subscription

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If you decided to cancel your subscription for an Ecwid paid plan, you can do it any time from your Ecwid Control Panel:

  1. Go to your Ecwid Control Panel → My Profile → Billing and Plans.
  2. Click Switch under the FREE plan:

Billing and plans page


  1. Select the reason why you decided to leave and enter your comments and suggestions about improving Ecwid:

Select the reason for cancelling


  1. Click Switch to Free:

Switching yo the free plan

The Free plan allows to have 10 products only. If you have more products, you will need to delete them before switching to the Free plan.

If you want to close your account permanently, you can do it in your Ecwid Control Panel → My Profile → Profile after you have downgraded to the Free plan.

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