Ecwid Payments (US, Canada and UK)

Last updated

Ecwid Payments provides a simple, user-friendly and secure way for individuals and businesses to accept payments online in the Ecwid store. At the moment Ecwid Payments is available for merchants from the US, Canada and the UK.

Setup Ecwid Payments

Follow these steps:

1. Make sure that the store country is set to the US, Canada or the UK and the currency is set to US dollar and CA dollar or GB pound accordingly. The screenshots below show the country and currency set to US and US dollar, still the setup steps are the same for all the three countries.

2. Add the real store name in your Ecwid Control panel on Settings > General > Store profile page. This information will show up on your customers' credit card statements when they process a sale, so it's important that this field has the real name of your store.

3. In your Ecwid control panel go to System > Settings > Payment page. Locate "Credit card" under Payment Methods and click the "Change" link under the Payment Processor column. In the drop-down box find and choose "Credit Card: Ecwid Payments". A setup window will open:

Click "Enable Now". You will get an activation link to your email address. Along with the activation link you will get the "Ecwid Payments via WePay" email to confirm your account. The "Confirm" button in the email will direct to the control panel to complete the payment method settings.

4. On the next settings screen you will be prompted to verify your account information. Click Verify Now:

5. Fill in your account details and click Submit:

6. The next step is to connect your bank account. Click "Link your Account" and enter your bank account details and click "Submit":

That's it. Ecwid Payments is set up in your store.

It will take 24 hours to verify your account information, after that you are ready to process payments.

Fees to accept credit and debit card payments

The processing fees are taken from the full order transaction amount and depend on the Ecwid plan you are on.

For the US

Ecwid Plan Transaction Fee
Free 2.9% + $0.30 USD
Venture, Silver 2.85% + $0.30 USD
Business 2.8% + $0.30 USD
Unlimited 2.75% + $0.30 USD

For Canada

Ecwid Plan Transaction Fee
Free 2.9% + $0.30 USD
Venture, Silver 2.85% + $0.30 USD
Business 2.8% + $0.30 USD
Unlimited 2.75% + $0.30 USD

Also, please check the Required regulatory disclosure of fees in Canada

For the UK

Ecwid Plan Transaction Fee
Free 2.4% + £0.20
Venture, Silver 2.3% + £0.20
Business 2.2% + £0.20
Unlimited 2.1% + £0.20

The fees are automatically deducted from your order transaction amount. Unlike other ecommerce platforms, Ecwid does not charge any transaction fees in addition to payment gateway fees.

Finding information on transactions and transfers

From the Ecwid Payments settings page in your Ecwid Control panel you will be able to get to your Ecwid Payments dashboard page where you can view your profile and manage transactions.

Generating sales (withdrawal) reports

You can download the report for each withdrawal in WePay merchant center:

1. Go to and login to your WePay profile.
2. Below your balance will be a link for View all.


3. This will open up a window that will list every withdrawal that has been sent.
4. Download the WePay Withdrawal Report that you want to reconcile.


Testing if everything is properly set up

To make sure Ecwid Payments is set up and you are ready to accept payments online, you can place a test order in your store as a customer. Create a test product with a price of $1, go to your storefront and buy this product as if you were a customer. Use Ecwid Payments for pay for the product. Enter your credit card number and place the order.

Please make sure to use an independent credit card that is not anyhow linked to your Ecwid Payments account, otherwise the payment won't go through.

Once the order is successfully placed you will be able to cancel and refund it right in your Ecwid Control panel.

Issuing refunds

You can issue a full or partial refund for an order right from your Ecwid Control panel.

How to issue a full refund

Go to your Ecwid Control Panel → My Sales → Orders, order details page, click the "Refund Order" button:


You will get the following popup:


Provide the refund reason and click the "Refund" button. You’ll see the confirmation popup:


That's it. Your customer will receive the refund in 2-5 days.

Once the refund is issued you will get an email notification from Ecwid Payments. The order in your store will be automatically marked as "Refunded" and the customer will get notified via email about the order status change.

How to issue a partial refund?

If you need to refund only a part of the paid amount, go to your Ecwid Control Panel → My Sales → Orders, order details page, click the "Refund Order" button:


Check the “Partial Refund” option, enter the amount to be refunded and provide the refund reason:


Click the “Refund” button. You’ll see the confirmation popup:


As you issue the partial refund, the order will automatically get the “Partially Refunded” status. Both you and your customer will receive confirmation emails on the order status change. It will take 2-5 days for the refunded amount to be returned to the customer.

Withdrawing funds

Withdrawing your available funds to your bank account will happen automatically. As soon as you’ve connected your bank account, Ecwid Payments will verify the information and start the withdrawal process on the next business day if your withdrawal frequency is set to daily. Your withdrawal frequency can be changed to weekly or monthly, in which case the process will start on upcoming Monday or 1st of the month (if a business day).

When will I get the money to my bank account?

The date of your next withdrawal is shown at the top of your dashboard in Ecwid Payments merchant center.

Once a withdrawal is initiated, it usually takes 2-5 business days for the funds to appear in your bank account.

The actual timing depends heavily on when your bank posts the funds, as the money have been withdrawn from your Ecwid Payments account. The majority of banks will make your funds available on the same day that they receive the transfer. On occasion, banks may additionally take 2-3 business days to do so.

Your first transaction might take longer than 1-2 business days to be processed and deposited to your bank account.

In some situations when the first transaction is made, we may review your account to make sure that everything is safe, secure and legitimate in the payment process. These measures can take up to 2 business days, which can delay the first "transaction to deposit" time. However, subsequent transactions should be processed much more quickly as you build more transaction history.

Why was my withdrawal cancelled or charged back?

If you’ve received an email or notification that a withdrawal was cancelled or a chargeback created, this could be for a couple of reasons:

- The username on your Ecwid Payments account does not match the legal name listed on the bank account you entered.

- The bank account and/or routing number(s) entered does not match what the bank has on file (sometimes from a typo when entered) If the bank account had incorrect information, it may have been deleted and the funds would have been returned to your Ecwid Payments account. To be sure we are able to send the funds back out to you, please be sure to enter your updated bank information as soon as possible.

Check here for information on how to avoid chargebacks: How to avoid chargebacks

Updating personal information

"My Settings" page in the merchant center is where you will input anything about your profile on Ecwid Payments via WePay. To get to this page click on your name in the blue bar at the top of the screen. From there, click "My Settings". Once there, you'll be able to edit your email address, password, contact information, notifications, credit cards, bank accounts.

Recovering the password for WePay Profile

If you have lost your password for WePay profile or want to reset it, go to this page and type in the profile email you have in WePay. The system will send out the further instructions to your inbox.

Required regulatory disclosure of fees in Canada

One of the key purposes of the Code of Conduct for the Credit and Debit card industry in Canada is ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments, thereby allowing merchants to reasonably forecast their monthly costs related to accepting such payments. Below are the fee disclosure for Canadian merchants on each Ecwid plan.

Back to top
Has the article answered your question?

Awesome! Thanks for your feedback!

Please send us that question. We will be happy to help by email.

Send a message