WePay (US, Canada and UK)

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WePay provides a simple, user-friendly and secure way for individuals and businesses to accept payments online in the Ecwid store.

At the moment the WePay payment option is available for merchants from the US, Canada and the UK.

Setting up WePay

Before you begin setting up WePay in your Ecwid store, please make sure that:

To enable WePay in your Ecwid store follow these steps:

  1. Go to your Ecwid Control Panel → WePay.
  2. Click Enable Now:

Select WePay

  1. You will get an activation link to your email address. Along with the activation link you will get an email from WePay to confirm your account.

 Confirm your email address

  1. The Confirm button in the email will direct to the Control Panel to complete the payment method settings.
  2. On the next settings screen you will be prompted to verify your account information. Click Verify Now:

Verify your account

  1. Fill in your account details and click Submit.
  2. The next step is to connect your bank account. Click Link your Account:

Link your account

  1. Enter your bank account details and click Submit.

That's it. WePay payment option is set up in your store and will be available for your customers at checkout.

It will take 24 hours to verify your account information, after that you are ready to process payments.

Fees to accept credit and debit card payments

The processing fees are taken from the full order transaction amount and depend on the Ecwid plan you are on.

For the US

Ecwid Plan Transaction Fee
Free 2.9% + $0.30 USD
Venture, Silver 2.85% + $0.30 USD
Business 2.8% + $0.30 USD
Unlimited 2.75% + $0.30 USD

For Canada

Ecwid Plan Transaction Fee
Free 2.9% + $0.30 USD
Venture, Silver 2.85% + $0.30 USD
Business 2.8% + $0.30 USD
Unlimited 2.75% + $0.30 USD

Also, please check the Required regulatory disclosure of fees in Canada

For the UK

Ecwid Plan Transaction Fee
Free 2.4% + £0.20
Venture, Silver 2.3% + £0.20
Business 2.2% + £0.20
Unlimited 2.1% + £0.20

The fees are automatically deducted from your order transaction amount. Unlike other ecommerce platforms, Ecwid does not charge any transaction fees in addition to payment gateway fees.

Finding information on transactions and transfers

From the WePay settings page in your Ecwid Control Panel you will be able to get to your WePay dashboard page where you can view your profile and manage transactions. Please, click on your email address and then – on the Manage profile button:
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Generating sales (withdrawal) reports

You can download the report for each withdrawal in your WePay merchant center:

  1. Login to your WePay profile.
  2. Click on the link View all below your balance.

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  1. This will open a list of all withdrawals that were sent.
  2. Click Download to get the withdrawal report that you want to reconcile.

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Testing if everything is properly set up

To make sure WePay is set up and you are ready to accept payments online, you can place a test order in your store as a customer. Create a test product with a price of $1, go to your storefront and buy this product as if you were a customer. Use WePay for pay for the product. Enter your credit card number and place the order.

Please make sure to use an independent credit card that is not anyhow linked to your WePay account, otherwise the payment won't go through.

Once the order is successfully placed you will be able to cancel and refund it right in your Ecwid Control panel.

Issuing refunds

You can issue a full or partial refund for an order right from your Ecwid Control Panel.

How to issue a full refund

  1. Go to your Ecwid Control Panel → My Sales → Orders and open the details of the order that you want to refund.
  2. Click on the Refund Order button:

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  1. Select Full refund in the popup.
  2. Provide the refund reason and click on the Refund button.
  3. You’ll see the confirmation popup:

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That's it. Your customer will receive the refund in 2-5 days.

Once the refund is issued you will get an email notification from WePay. The order in your store will be automatically marked as Refunded and the customer will get notified via email about the order status change.

How to issue a partial refund

  1. Go to your Ecwid Control Panel → My Sales → Orders and open the details of the order that you want to partially refund.
  2. Click on the Refund Order button:

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  1. Select Partial Refund in the popup, enter the refund amount and provide a refund reason:

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  1. Click on the Refund button. You’ll see the confirmation popup:

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As you issue a partial refund, the order automatically gets the Partially Refunded status. Both, you and your customer, receive confirmation emails on the order status change. The refund will reach the customer in 2-5 days.

Withdrawing funds

The available funds will be automatically withdrawn to your bank account, provided that you have connected and verified your bank account with WePay.

The withdrawal process will start on the next business day after WePay have verified your account information, if your withdrawal frequency is set to daily.

Your withdrawal frequency can be changed to weekly or monthly, in which case the process will start on the upcoming Monday or the 1st day of the month (if it is a business day).

When will I get the money to my bank account?

The date of your next withdrawal is shown at the top of your dashboard in your WePay merchant center.

Once a withdrawal is initiated, it usually takes 2-5 business days for the funds to be debited in your bank account.

The actual timing depends heavily on when your bank posts the funds, as the money has been withdrawn from your WePay account. The majority of banks will make your funds available on the same day that they receive the transfer. On occasion, banks may additionally take 2-3 business days to do so.

Your first transaction might take longer than 1-2 business days to be processed and deposited to your bank account.

In some situations when the first transaction is made, WePay may review your account to make sure that everything is safe, secure and legitimate in the payment process. These measures can take up to 2 business days, which can delay the first "transaction to deposit" time. However, subsequent transactions should be processed much more quickly as you build more transaction history.

Why was my withdrawal cancelled or charged back?

If you’ve received an email or notification that a withdrawal was cancelled or a chargeback was created, there can be a couple of reasons for that:

  • The username on your WePay account does not match the legal name listed on the bank account you have entered.
  • The bank account and/or routing number(s) entered does not match what the bank has on file (sometimes from a typo when entered).
    If the bank account had incorrect information, it may have been deleted and the funds would have been returned to your WePay account. To be sure that WePay are able to send the funds back out to you, please be sure to enter your updated bank information as soon as possible.

Check here for information on how to avoid chargebacks: How to avoid chargebacks

Updating personal information

If you need to edit your email address, password, contact information, configure notifications, change credit card numbers or bank account information:

WePay merchant center

  1. Click on your name in the blue bar at top of the screen.
  2. Click My Settings.

Here you can update your personal information.

Recovering the password for WePay Profile

If you have lost your password for your WePay profile or want to reset it:

  1. Open the WePay password recovery page
  2. Type in your WePay profile email.
  3. The system will send out the further instructions to your inbox.

Required regulatory disclosure of fees in Canada

One of the key purposes of the Code of Conduct for the Credit and Debit card industry in Canada is ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments, thereby allowing merchants to reasonably forecast their monthly costs related to accepting such payments. Below are the fee disclosure for Canadian merchants on each Ecwid plan.

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