How can customers contact my store?

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It is essential for any online store to support customers during the entire shopping process by answering all kind of questions they might have about products, discounts, etc. There are communication means that can be generally divided into two groups: online and offline communication tools. You can power your customer service with both techniques.

Adding contact information to website

If you’ve used a popular site builder to create your website, make sure you’ve added your email address and phone number in a noticeable place so that customers can see your contact information on any site page. If you don’t feel like publishing your email address, you can add a Contact Us form by means of the corresponding site builder and link it with the site menu.

Contact information on Starter Site

If you are using Ecwid Starter Site for a single-page website, while editing it, make sure you add valid email address - once a customer clicks on it to drop you a line, his mail client will open a New Message pop-up window that will be already filled with your email address and customer will be able to quickly contact you through it. You can also add phone number and links to your social media pages in the special Contact Us and Connect With Us sections of your Ecwid Starter Site.

Showing contact info in email notifications

If there is email address and phone number specified in the Ecwid Dashboard > General > Settings > Store Profile section, customers will see both in the Order Confirmation email notification that Ecwid will send upon order placement.

Adding Contact Form

You can also consider the following apps from our Ecwid app market for quick and easy communication with your customers:

Easy Contact Form

Easy Contact Form app allows you to easily add a responsive customisable contact form to your online store. You can either embed it to a web-page or use it as a stand-alone form, add a background for it, edit fields in the form, select font and font size for the form text.

The app is free for all Ecwid users on paid Ecwid plans.

Facebook chat

Facebook Chat app allows to easily add a customisable Facebook chat tab to your website so that your customers can contact you from there. Messages of your store visitors will be sent to your Facebook page and your replies will be available in Messenger. The benefit of this communication tool is that history will be available to both - you (as the store administrator) and your customer.

The app is free for all Ecwid users on paid Ecwid plans.

Message mate

Message Mate app allows your customers to text you when they are on mobile or desktop. Your employees (up to three of them) can receive and respond to incoming messages via SMS, email and a dashboard. Phone numbers of all parties will be hidden.

The app price is $10/month, free trial available.

Ecwid App market is available for all paid users Upgrade to access Ecwid App Market

As regards online tools that are used for real-time conversations with customers, you can learn more about them here: How to chat with customers in real time

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