Handling fee and shipping markup

When you set up shipping rates calculations, you can add handling fees and shipping markup.

Handling fee

A handling fee is an additional charge added on top of the product price, taxes, and shipping costs at checkout.

You can charge a handling fee if you want to cover the cost of any additional expenses related to the order fulfillment, e.g. shipping materials, gift wrap, parcel insurance, rush delivery, etc.

You can apply handling fees to orders on Venture and higher tier plans. Upgrade to get this feature

To add a handling fee:

  1. Go to your Ecwid Control Panel → Shipping & Pickup.
  2. Click Set Up Handling Fee in the Settings block.

Set Up Handling Fee

  1. Fill out the Title, Amount and Description fields.

Fee Title, Amount and Description

  1. Click Submit.

The handling fee rate will be applied at checkout to all orders that require shipping or pickup.

Keep your handling fees as low as possible to avoid cart abandonment. For carrier-calculated shipping methods you can add a hidden surcharge with the help of the Shipping Markup option.

The handling fee will be cleared and won’t show up at checkout in case:

  1. All items in cart have free delivery
    The shipping step will be skipped at checkout, when the free delivery is enabled for all the goods in the cart.
    You can manage the free delivery for particular items under the Tax and Shipping tab on the product details page in your Ecwid Control Panel → Catalog → Products.
  2. A free shipping discount coupon is used
    When a free shipping coupon is applied in the cart, the shipping step will be skipped at checkout.
    You can manage your discount coupons in your Ecwid Control Panel → Promotions → Discount Coupons.
  3. All items in cart are e-goods
    E-goods or digital products do not require physical delivery and the shipping step will be skipped at checkout.
    You can mark a product as digital, if you uncheck the option Requires shipping or pickup under General tab on the product details page in your Ecwid Control Panel → Catalog → Products.

Shipping markup

If you have chosen to receive the automatic calculated shipping rates at checkout, you may want to slightly increase that shipping fees to compensate the postage or any other expenses related to the order fulfillment.

You can adjust the rates with the help of the Shipping markup option. The fee will be added on top of the shipping rate provided by the carrier company and will not be explicitly displayed at checkout unlike a handling fee.

To add a markup to the carrier-calculated shipping method:

  1. Go to your Ecwid Control Panel → Shipping & Pickup.
  2. Click Actions → Edit for the configured carrier-calculated shipping method.
  3. Under the Shipping settings block find and fill out the Shipping markup field with a flat amount that will be included into the shipping fees.

shipping-markup.png

  1. Click Save.

Related articles

Automatic calculated rates
Adding product and package dimensions

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