Product and package dimensions

Product and package dimensions are used to receive precise carrier-calculated rates at checkout in your store.

Product dimensions

If you have set up carrier-calculated shipping in your store and your products have different sizes and weights, remember to specify the product weight and dimensions to obtain precise shipping rates for your customers.

You can specify the individual product dimensions on Business and higher tier plans. Upgrade to get this feature

To add the product weight and dimensions:

  1. Go to your Ecwid Control Panel → Catalog → Products.
  2. Open the product details page.
  3. Make sure the option Requires shipping or pickup is enabled for this product.

Requires shipping option

  1. Switch to the Tax and Shipping tab.
  2. Fill out the Weight, Length, Width and Height fields.

Product dimensions

To obtain the correct product dimensions, measure the product as if it were in a regular rectangular box.

Package dimensions

The package dimensions are used to calculate real-time shipping rates for products with no individual dimensions specified. If most of your products fit into the same shipping boxes, you can specify the package dimensions only.

To add the package dimensions:

  1. Go to your Ecwid Control Panel → Shipping & Pickup.
  2. Click Actions → Edit for the configured carrier-calculated shipping method.
  3. Under the Shipping settings block find the Default package size section.
  4. Fill out the Width, Length and Height fields for the Default package dimensions.

Package size

  1. Click Save to apply the changes.

The specified package dimensions will be passed to the carrier company at checkout and will be used in the rate calculation.

Make sure that the package dimensions you have added comply with the package size limits of your carrier company, otherwise your customers may not get any shipping rates at checkout and will not be able to place their orders. The information on package size limits is usually available on the carrier companies’ websites.

Related articles

Automatic calculated rates
Adding handling fees
Adding shipping markup

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