Digital products and shipping

Last updated

In Ecwid you can sell digital products like audio and video files, graphics, e-books, software or any other files.

Digital products (e-goods) do not require physical shipping and are delivered to customers online – the buyer receives an email notification with a link to download the purchased item.

In this article:

Creating e-goods

To create a digital product (e-good):

  1. Go to your Ecwid Control Panel → Catalog → Products.
  2. Click Add new product or select an existing item that you want to make digital.
  3. Uncheck the option Requires shipping or pickup under the General tab.

Requires shipping or pickup option

  1. Switch to the Files tab and upload the items you want to sell.

Files tab

  1. Click Save to apply the changes.

The product will be marked as digital and, when it’s added to cart, the shipping step will be skipped at checkout. When the order is paid, the customer will get an email notification with a unique link to download the purchased goods.

Make sure, the Download e-goods notification is enabled in your Ecwid Control Panel → Settings → Mail, otherwise your customers will not receive their download links.

Configuring e-goods delivery

To configure the online delivery of e-goods:

  1. Go to your Ecwid Control Panel → Settings → General → Cart & Checkout.
  2. Find the E-goods block.

E-goods settings

  1. Fill out the Link lifetime field to set the time period, when the download link is active.
  2. Fill out the Number of download attempts field to set the limit of the download attempts.
  3. Click Save to apply the changes.

Related articles

Selling digital products
Digital products FAQ

Back to top
Has the article answered your question?

Awesome! Thanks for your feedback!

Please send us that question. We will be happy to help by email.

Send a message