FAQ about digital products

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We have collected answers to the most common questions about digital products.

In this article:

How can I customize the email with download links?

You can modify the Download e-goods notification in your Ecwid Control Panel → Settings → Mail.

More details in this article: Mail Notifications

How to offer free promotional e-goods? 

It is possible to offer free promotional digital goods. In Ecwid there are two ways to do it:

First way

  1. Create a product with zero price.
  2. Attach a file to it under the Files tab.

Your customers will add this product to cart, place an order and get download links without paying anything.

To make the process for these free orders more smooth, we recommend to enable the Skip payment method selection, if the order total is zero option and to make your store automatically set the Paid status for free orders. This way your customers will instantly get download link after placing an order. Here is the instruction on how to do it.

Second way

You can attach a file to a product by adding a download link directly to the product descriptioт. In this case, a visitor doesn't have to place an order – they can download the file right from the product page. How to do it:

  1. Upload your file to any hosting. For example, you can use SaberCat, it's free
  2. Add a link to this file to your product description.

If you use this way, you will not see the downloads in the orders list.

Does Ecwid support download resuming?

Yes, Ecwid supports download resuming. If your customers have any connection troubles or pauses downloading, the file will resume downloading from the same point when the connection is back, and not from the beginning again.

This works only if you do not limit the number of downloads.

What are the space and bandwidth limits?

There are no space or bandwidth limits for digital goods in Ecwid. The only limitation is the single file size, which can not exceed the limit determined by your Ecwid plan. There is no limit for the number of your e-goods or their downloads, so you can upload and sell as many as you need.

Please note that there is a Fair Usage Policy in Ecwid: we monitor the usage of server resources and overusing may result in a warning or a limitation to the stores that abuse our system. 

Related articles

Selling digital products
General product settings
Adding options to products

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