Issuing refunds in PayPal

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If you want to refund order paid by PayPal, you should do it from your PayPal account. You can issue a full refund or partial refund up to 180 days after you receive a payment. You can refund a payment with the Completed, Pending or Cleared status.

Here's how to refund a payment:

  1. Log in to your PayPal account.
  2. Click Activity at the top of the page.
  3. Select the payment you want to refund.
  4. Click Issue a refund.
  5. In the Refund amount field enter the amount you want to refund: this may be full or partial refund.
  6. Click Continue.
  7. Review the refund details to make sure you entered the correct refund amount.
  8. Click Issue a refund.
If a transaction does not have a partial refund option, it can be that the buyer used a discount coupon or gift certificate. For transactions where coupons are applied, full refunds are the only option. If you wish to issue a partial refund for such a transaction, you can do it by using Send Money.
To find out more about PayPal fees, click Fees at the bottom of any PayPal page.
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