Manual (offline) payments FAQ

Last updated

Here you can find answers to the most frequently asked questions about the manual payments.

In this article:

How can I add payment instructions for the customers?

When accepting manual payments, it’s usually necessary to provide additional instruction to arrange payment. To add payment instructions upon checkout:

  1. Go to your Ecwid Control Panel → Payment.
  2. Find the payment method to which you want to add the instruction.
  3. Click Actions.
  4. Click Edit.
  5. Add payment instructions for customers and provide details for how their order will be handled.

Add payment instruction

Customers will see the updated instructions upon checkout.

How can I add payment instructions to the email notifications?

To insert payment instructions via email notification:

  1. Go to Ecwid Control Panel → Settings → Mail.
  2. Find the notification template to which you want to add the instruction.
The Order Confirmation template includes payment instructions for unpaid orders by default.
  1. Click Edit and insert changes (using the corresponding variables) to the template body.
Variable What it does
${order.paymentMethod.instructionsTitle} Displays the title of the payment instruction
${order.paymentMethod.instructions} Displays the content of payment instruction
  1. Click Save.

Future Order Notifications will include changes to these variables based on the type of payment. For example, if a customer selects Wire Transfer on checkout, they will receive instructions for the Wire Transfer payment method.

Read more about changing email notifications in this article: How to edit email notifications.
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