Online payments FAQ

Last updated

Here you can find answers to the most frequently asked questions about the online payments.

In this article:

How can I accept payments without redirecting my customers to the payment provider’s website?

Several payment providers support a form within your Ecwid store. This way, your customers can be assured of a secured payment without leaving your site. Enable one of the following to avoid redirection: WePay, PayPal Payflow Link and PayPal Advanced, Square, Stripe, American Express.

How can I change the payment method name?

To edit the name of the payment method:

  1. Go to your Ecwid Control Panel → Payment.
  2. Find the payment method you want to change.
  3. Click Actions.
  4. Click Edit.
  5. Change the payment method name and add a description if needed.

Change payment method namef

Customers will see the updated payment method upon checkout.

What is "payment action"?

Payment Action is an option that allows you to set how you will charge your customers' cards. It is available for many payment gateways: Authorize.NetPaypal Payflow link and others. 

This option has two values:

Authorize

The payment gateway checks a customer's card balance. If it is enough to pay for the order, it return a positive response. Otherwise, it returns a failed attempt. Customer is not charged automatically, gateway just checks if the transaction is possible and if there is enough money on the card balance. To actually charge the customer, store owner logins to their account with the payment gateway and clicks a special button. Only after that the payment gateway takes the money from the customer's card.

 Sale

The payment gateway checks a customer's card balance. If it is enough to pay for order, it charges the customer immediately and returns positive response. 

You can select the method that suits your needs best. 

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