Updating your billing info

After you upgrade your Ecwid account to a paid plan, all further recurring charges are made automatically with the same payment method used when you subscribed.

You can pay for your store subscription with a credit or debit card or a PayPal account if you upgrade in the web admin panel of Ecwid. If you upgrade in the Ecwid mobile app for iOS, you can pay with your Apple ID account.

To keep using the paid features and to ensure your store keeps running without any interruptions, make sure that the payment method assigned to your account has enough funds for the next charge.

You can find out where you started your subscription in your Ecwid admin, go to My Profile → Billing and Plans, under Payment method:

  • If you see a credit/debit card or PayPal account, then you subscribed to a paid plan in the Ecwid Control Panel.
  • If you see “Apple In-App Subscription,” then you subscribed in the Ecwid mobile app for iOS.
If you don’t see the billing page in your Ecwid control panel, most likely that means that you registered the Ecwid account via one of our partners, e.g. via Wix. In this case, you should update the payment method on their side where the subscription is handled.

To change your payment method:

  1. From your Ecwid admin, go to My Profile → Billing and Plans.
Only the Ecwid account owner can update the payment method. Staff accounts don’t have access to billing info.
  1. Under Payment method, click on the card or PayPal account associated with your account.
  2. Select add a new credit/debit card or PayPal account. Add your new payment details.
  3. Click Save.

Your new payment method will be used for all future charges.

If your store is located in Europe or Australia, Ecwid charges VAT or GST correspondingly and the tax is automatically added to your total. If you have a VAT ID or ABN, add it in your Ecwid Control Panel to pay for the subscription without the tax.

Related articles:

Your Ecwid account receipts
Ecwid plans and features
Managing subscription
GST charges for merchants located in Australia
VAT Charges for merchants located in the EU

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