Knowledge base
Video tutorials
Try searching for:
Recently viewed articles:

Table of contents

Connecting domain to Ecwid Instant Site

You can connect a custom domain purchased from (powered by with your Ecwid Instant Site, so that customers can enter your unique URL in their browser and get right to your site.

Once connected, your Ecwid Instant site will open at your domain name, via secure HTTPS connection. You don’t need to separately purchase an SSL certificate as Ecwid provides free SSL for Instant Site users. Visit your account to manage all the domain settings and to pay for the domain name, or renew it.

If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.

Step 1. Setting up your domain in the Ecwid admin

To link your domain with your Ecwid Instant Site, you should first specify your custom domain name in your Ecwid admin.

To specify a domain name:

  1. From your Ecwid admin, go to Website → Domain.
  2. In the Domain name and site address block, click Connect Existing Domain.
  3. In the Specify a domain name field enter your custom domain name (without www):

    domain name.png

  4. Click Next Step.
  5. You will see a popup that contains an IP-address. Copy that IP-address. You will need it to set up your domain in your registrar account.
  6. Click Save.

Step 2. Setting up your domain in the account

To finish linking your Ecwid Instant Site with your domain, you should make changes in your domain settings and point the domain to your Ecwid site. For that, you need to add an A record and a CNAME record in your domain host account.

Ecwid doesn't host domain names. You will use your account to pay for the domain name and to manage all the settings.

To point the domain to your Ecwid site:

  1. Log into your account.
  2. From the Account Dashboard section, hover on the Domains and click Manage:

Manage domains at

  1. Find your domain and click Manage:

Manage domain in account

  1. Under Advanced technical settings, find A and click Edit IP Address Records:

Advanced technical settings in account

  1. In a new A-record, put @ in the first field and paste the IP-address that you previously copied from your Ecwid admin (,, or to the points to field:

Create A record at

  1. Tick the Delete checkboxes next to all other A-records for '@' that you may see on this page. To make the domain work with your Instant site, there must be only one A-record for the root domain — the one pointing to Ecwid IP address:

Delete A records in account

  1. Click Continue.
  2. Click Continue again to confirm that you want to delete the selected A-records. The changes in A records will be saved and now you can add a CNAME.
  3. Go to your account by clicking Manage account in the upper right corner.
  4. Under My accounts, click on your domain name to edit it:

Manage your domain at

  1. Under Advanced technical settings, find CNAME and click Edit Domain Aliases Records:

Add new CNAME at

  1. In this new record, put www in the first field and in the points to field, enter your root domain such as

Create new CNAME at

  1. Click Continue to save the changes.

That’s it! Your own domain name is set up. It may take up to 12-24 hours for changes to propagate, but usually it happens within a couple of hours. After that, your Instant Site will open at your domain name (for example, and a subdomain with www (for example, The SSL certificate will be added automatically and there will be a green secure padlock in the browser address bar showing that your store is secure.

Was this article helpful?

Awesome! Thanks for your feedback!

Thanks for your feedback!

Sorry about that! What went wrong?
0 out of 0 found this helpful
We use cookies and similar technologies to remember your preferences, measure effectiveness of our campaigns, and analyze depersonalized data to improve performance of our site. By choosing «Accept», you consent to the use of cookies.
Accept cookies Decline