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Connecting TsoHost domain to Ecwid Instant Site

You can connect a custom domain purchased from with your Ecwid Instant Site, so that customers can enter your unique URL in their browser and get right to your site.

Once connected, your Ecwid Instant site will open at your domain name, via secure HTTPS connection. You don’t need to separately purchase an SSL certificate as Ecwid provides free SSL for Instant Site users. Visit your account to manage all the domain settings and to pay for the domain name, or renew it.

If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.

Step 1. Setting up your domain in the Ecwid admin

To link your domain with your Ecwid Instant Site, you should first specify your custom domain name in your Ecwid admin.

To specify a domain name:

  1. From your Ecwid admin, go to Website → Domain.
  2. In the Domain name and site address block, click Connect Existing Domain.
  3. In the Specify a domain name field enter your custom domain name (without www):

    domain name.png

  4. Click Next Step.
  5. You will see a popup that contains an IP-address. Copy that IP-address. You will need it to set up your domain in your registrar account.
  6. Click Save.

Step 2. Setting up your domain in the TsoHost account

To finish linking your Ecwid Instant Site with your domain, you should make changes in your domain settings and point the domain to your Ecwid site. For that, you need to add an A record and a CNAME record in your domain host account.

Ecwid doesn't host domain names. You will use your account to pay for the domain name and to manage all the settings.

To point the domain to your Ecwid site:

  1. Log into your TsoHost account.
  2. In the upper left corner, click DomainsMy domains:

My domains at TsoHost

  1. Click on the gear icon to manage your domain:

Mange domains at TsoHost

  1. In the menu on the left, click Custom DNS Records:

Custom DNS records at TsoHost

  1. Scroll down the page and click Add New Record:

Add new record in TsoHost account

  1. You’ll be scrolled to the top of the page where a new record will appear. To create an A record, fill in the following details:
    • Name: Put here @.
    • Type: Select A.
    • Content: Paste here the IP address that you copied earlier from your Ecwid admin (,, or
  2. Click Update zone.
  3. At the bottom of the page, click Add new record.
  4. You’ll be scrolled to the top of the page where a new record will appear. To create a CNAME, fill in the following details:
    • Name: Type here your custom domain with www, like
    • Type: Select CNAME.
    • Content: Put here your root domain name (without www, like
  5. Click Update zone. Here is an example of the records you should have:

TsoHost domain DNS records for Ecwid Instant site

Now please wait a bit till the changes take effect. It usually takes no longer than two hours for the DNS changes to propagate, but can take up to 24-48 hours in some cases. After that, your Instant Site will be available at your own domain when customers enter the corresponding URL in their browser.

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