Connecting domain to Instant Site

You can make your Ecwid Instant Site available via a custom domain. Having your own domain helps personalize your online business, makes it look more professional and increases your website positioning in search engine results.

If you’ve already bought a domain name from, you can connect it to your Ecwid store in two steps:

  1. Specify the domain name in your Ecwid admin.
  2. Add two records to your domain in the account.

After that, your Instant Site will open at your domain name via a secure HTTPS connection.

You need to be subscribed to a paid Ecwid plan before you can connect a custom domain name.
A free SSL certificate is included.

Setting up the domain in the Ecwid admin

To start connecting your custom domain to the Instant Site:

  1. From your Ecwid admin, go to Website.
  2. Scroll down to the Site Address header and click Change Address.
  3. In the appeared Instant Site URL pop-up, put your custom domain name in the “Use your own domain name“ field:


  1. Copy the IP address that will appear below the “Use your own domain name“ field (it’s different for every Ecwid store). You will need this IP later to set up the domain in your account:


5. Click Save.

Setting up the domain in the account

To connect your Instant Site to your domain:

  1. Log into your CPanel account.
  2. Click the Domains tab.
  3. Click the Zone Editor from the sub-menu:


  1. In the DNS Zone Editor, scroll down to the Add DNS Record heading:


  1. In the Host Record field, enter your custom domain name (e.g.
  2. Leave the TTL field at its default setting.
  3. From the Type drop-down, select A.
  4. In the Points To field, enter the IP address that you’ve copied from your Ecwid admin.
  5. Click Add Record to add the A record.
Make sure to delete other A or AAAA records from your domain settings as they might conflict with this new A record pointing to your Ecwid site.
  1. Return to the DNS Zone Editor.
  2. In the Host Record field, enter www.
  3. Leave the TTL field at its default setting.
  4. From the Type drop-down, select CNAME.
  5. In the Points To field, enter your root domain (e.g.
  6. Click Add Record to add the CNAME record.

That’s it. Your custom domain is connected to your Instant Site. Now please wait a bit till the changes take effect. It usually takes no longer than two hours for the DNS changes to propagate, but can take up to 24-48 hours in some cases.

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