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Connecting Hexonet domain to Ecwid Instant Site

You can connect a custom domain purchased from Hexonet (1API GmbH) with your Ecwid Instant Site, so that customers can enter your unique URL in their browser and get right to your site.

Once connected, your Ecwid Instant site will open at your domain name, via secure HTTPS connection. You don’t need to separately purchase an SSL certificate as Ecwid provides free SSL for Instant Site users. Visit your Hexonet account to manage all the domain settings and to pay for the domain name, or renew it.

If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.

Step 1. Setting up your domain in the Ecwid admin

To link your domain with your Ecwid Instant Site, you should first specify your custom domain name in your Ecwid admin.

To specify a domain name:

  1. From your Ecwid admin, go to Website → Domain.
  2. In the Domain name and site address block, click Connect Existing Domain.
  3. In the Specify a domain name field enter your custom domain name (without www):

    domain name.png

  4. Click Next Step.
  5. You will see a popup that contains an IP-address. Copy that IP-address. You will need it to set up your domain in your registrar account.
  6. Click Save.

Step 2. Setting up your domain in the Hexonet account

To finish linking your Ecwid Instant Site with your domain, you should make changes in your domain settings and point the domain to your Ecwid site. For that, you need to add an A record and a CNAME record in your domain host account.

Ecwid doesn't host domain names. You will use your Hexonet account to pay for the domain name and to manage all the settings.

To point the domain to your Ecwid site:

  1. Log in to your Hexonet control panel.
  2. Go to DomainsDomain names → and click on the domain name that you want to connect to your Ecwid store.
  3. Go to DNS/Forwarding:


  1. Click Create DNS Zone if you don’t have a zone yet.
  2. Select Basic or Premium DNS. You can begin with the Basic DNS, so click Create Basic DNS.
  3. Click Create.
  4. Click View DNS Zone.
  5. In the right upper corner click Add recordA record and fill in the details:
    • Name: Type @.
    • IP Address (IPv4): Paste the IP address that you copied from your Ecwid admin.
  6. Click Confirm.
  7. In the right upper corner click Add recordCNAME record and fill in the details:
    • Name: Type here www.
    • Hostname: Type your custom domain address, for instance,
  8. Click Confirm.

As a result, you should have an A record pointing to your Ecwid IP-address and a CNAME, like this:


That’s it! You’ve set up a domain. Now give the changes some time to propagate. On average, it takes a couple of hours, but in some cases may be up to 48 hours. After that, your Ecwid store will open at your custom domain name with and without www (for example, and, via secure HTTPS connection.

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