Connecting Hexonet domain to Ecwid Instant Site

To make your Ecwid Instant Site look more professional, you can connect your own custom domain name. A custom domain is the address that customers enter in their browser address bar to open your online store. To use your own domain name, you will first need to buy it from a company that sells domains such as Hexonet (1API GmbH). If you already own a domain name, you can easily connect it to your Ecwid Instant site as well.

The domain should be set up on both your domain registrar account and in your Ecwid control panel. It might sound complicated, but don't worry — we will guide you through the whole process. Once everything is set up, the store will open at your domain name, via secure HTTPS connection, i.e. the link will begin with https:// and will show the secure padlock in the browser address bar.

You can use a custom domain on any paid plan. If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.
Select a Venture, Business, or Unlimited plan for your store to connect a custom domain name.
A free SSL certificate is included.

Setting up a domain in the Ecwid admin

To specify your custom domain name in your Ecwid account:

  1. From your Ecwid admin, go to Website.
  2. Find the “Domain name and site address” section and click Change Address.
  3. In the appeared pop-up, put your custom domain name in the “Use your own domain name” field:


  1. Copy the IP address that will appear in the instructions below the “Use your own domain name” field — that may be either,, or You will need this IP later to set up the domain in your Hexonet account:


5. Click Save.

Setting up the domain in the Hexonet account

To connect your domain name to your Ecwid Instant site:

  1. Log in to your Hexonet control panel.
  2. Go to DomainsDomain names → and click on the domain name that you want to connect to your Ecwid store.
  3. Go to DNS/Forwarding:


  1. Click Create DNS Zone if you don’t have a zone yet.
  2. Select Basic or Premium DNS. You can begin with the Basic DNS, so click Create Basic DNS.
  3. Click Create.
  4. Click View DNS Zone.
  5. In the right upper corner click Add recordA record and fill in the details:
    • Name: Type @.
    • IP Address (IPv4): Paste the IP address that you copied from your Ecwid admin.
  6. Click Confirm.
  7. In the right upper corner click Add recordCNAME record and fill in the details:
    • Name: Type here www.
    • Hostname: Type your custom domain address, for instance,
  8. Click Confirm.

As a result, you should have an A record pointing to your Ecwid IP-address and a CNAME, like this:


That’s it! You’ve set up a domain. Now give the changes some time to propagate. On average, it takes a couple of hours, but in some cases may be up to 48 hours. After that, your Ecwid store will open at your custom domain name with and without www (for example, and, via secure HTTPS connection.

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