Shipping and delivery FAQ
Here you can find the answers to some common questions about how to set up shipping and delivery in an Ecwid store.
No. To ship your products to the buyers, you’ll need to use a carrier’s service or your local postal office. To compensate the shipping costs, you can calculate them at checkout so that these costs are included in the order total that your customers pay.
To calculate the costs to ship the order to the buyer, you can use live rates from carriers in your Ecwid store or set the shipping rates manually as a flat rate or the rates that depend on order total or weight.
If you dropship or sell print-on-demand products, then these services likely ship your products for you.
Yes, simply untick the Requires shipping or pickup box for your digital item on its editing page and save the changes. After that the shipping address form will be removed from checkout when the cart contains only a digital product.
To also remove the billing address form from your store checkout, disable the “Ask for a billing address during checkout” setting in your Ecwid admin, Settings → General → Cart & Checkout.
Yes. You can specify a destination zone for a shipping method in your store that includes only the areas where you deliver. For example, if you deliver the goods only locally, you can draw a zone on a map for your delivery radius. After that store visitors from any other locations won’t be able to place orders at checkout.
You can create two or more shipping methods in the Shipping & Pickup section of your Ecwid admin, then assign different destination zones and specify different charges for these methods. As a result, when a buyer specifies the delivery address at checkout, they will see only the shipping methods that are available for their location. Example:
Free Shipping - USA zone - $0
Flat Rate - Other countries zone - $20
You can create a custom table with the subtotal-based fees. For example, you can offer $0 shipping for orders over $100 and a paid shipping for orders lower than that amount.
Yes. You can set up a product-specific shipping instead of a global shipping for a whole store. This way you can adjust the shipping rate for some individual items or disable certain shipping methods for special items.
You can set it up in different ways:
- You can add a fixed fee per item on top of global shipping costs for a specific product.
- You can add a fixed fee per item instead of global shipping for a specific product.
- You can include a per-item fee in a custom table if you want to charge the same fee across the store.
Generally, it is possible. To show estimated shipping costs in the cart (i.e., before checkout), your store uses the cost of the first shipping option from your Shipping & Pickup section that’s available for the buyer’s order and address. If possible, you can sort your shipping options there so that the least expensive options are listed in that section at the top.
If you use USPS to ship domestically, you can print shipping labels directly from your Ecwid admin. Otherwise, you can use third-party apps from the Ecwid app market to print out labels.
Check our tips on optimizing shipping costs.
Ecwid is integrated with many different carriers for live shipping quotes. If you do not see your shipping company in the list of integrated carriers (either natively or via an app), please consider two options: