Guide to orders
Understanding the ordering process is essential for running your business. New orders appear on the orders ...
Managing your orders
When your customer places an order, all details are recorded in Ecwid Control Panel → My Sales → Orders. Th...
Sometimes you need to update the information in your orders, for example: a customer changed their mind an...
Creating orders on behalf of customers
Ecwid automatically captures all customer orders from your online store. However, any offline sales (phone ...
Pre-orders let your customers place orders for products that aren’t currently available. This can be for it...
Sometimes you need to export the information about your orders in a spreadsheet for creating a sales report...
You and your customers can receive email notifications about new orders, payment status updates and other u...
You might need to cancel an order if a customer changes their mind about the purchase before they have paid...
You can give a customer a full or a partial refund for an order. To actually refund the payment, you will n...
Deleting an order removes all record of the order’s existence from your Ecwid Control Panel and your order ...
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