How to Upgrade
How can I upgrade to one of your paid plans? Will I need to redo the store or register a new account if I ...
How much do paid Ecwid accounts cost? What will I get if I purchase a paid account? How often will I b...
Manage your Subscription
Can I easily switch to another paid plan? What happens when I switch between paid plans? What happens w...
VAT Charges for Ecwid Customers Located in the EU
How will Ecwid charge VAT for EU clients? What if I am a B2B provider and have a VAT ID number? Start...
I have an issue or a question about my payment. What should I do? I was notified about the problem with ...
How to cancel subscription
Can I cancel my subscription? When can I do it? What is your refund policy? Can I cancel my subscription?...
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