Get ready for the busy season
Your online store is packed with tools to power you through the holiday rush. Discover new features through the Ecwid Igniter: a new series full of tips and tricks for optimizing your online store. Check it out to ignite your growth potential for Black Friday, Cyber Monday, and peak shopping seasons.
No. With Ecwid E-commerce, you can sell services, digital or physical products that you manufacture yourself, resell products of other suppliers, or use dropshipping services like Printful.
We're glad to have you on board! You can import your products to Ecwid and get your store up and running in three steps:
- Export your products in the CSV file.
- Make your changes to the file to fit the Ecwid template.
- Import the updated CSV file to Ecwid.
Your store file from another platform may have fields not found while importing to Ecwid. Do not paste those columns into the file. See the list of columns supported by Ecwid and, if you run into an error message again, read our article on troubleshooting import.
Yes, you can. The option to connect your own custom domain to your Ecwid Instant Site is available on Venture, Business or Unlimited plans. Check out help articles about adding a domain for more details.
Once you’ve successfully connected your store to Instagram in Ecwid admin, Instagram reviews your connected account before granting access to product tagging. The approval process may take from a few days to several weeks, and the timing is out of Ecwid’s control. Once your account is approved, you’ll receive a notification in your Instagram app that you can turn on the product tagging feature in your Instagram account. If your products were disapproved, you can contact the Facebook Commerce support team for Instagram Shopping questions issues through this support form.
You can use online and offline payment methods to accept money in your online store. When customers pay online, the transactions are processed by third-party payment providers (e.g., PayPal, Square). The funds are deposited to your account with the payment provider and you can withdraw these funds using the methods offered by the payment provider.
In case of offline payment methods (e.g. cash on delivery, bank transfer, phone order), customers are supposed to pay you outside of Ecwid store using the payment instructions you’ve provided them with at checkout or after the order placement (for example, by email or in a phone conversation).
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