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    What else you may want to know
    Does Ecwid provide products to sell in my store?

    No. With Ecwid E-commerce, you can sell services, digital or physical products that you manufacture yourself, resell products of other suppliers, or use dropshipping services like Printful.

    I'm attempting to import products from my store on another platform to my Ecwid store, but I continue receiving an error message. What should I do?

    We're glad to have you on board! You can import your products to Ecwid and get your store up and running in three steps: 

    1. Export your products in the CSV file.
    2. Make your changes to the file to fit the Ecwid template.
    3. Import the updated CSV file to Ecwid.

    Your store file from another platform may have fields not found while importing to Ecwid. Do not paste those columns into the file. See the list of columns supported by Ecwid and format guidelines.

    Can I connect the domain I already own to the Ecwid Instant Site?

    Yes, you can. The option to connect your own custom domain to your Ecwid Instant Site is available on Venture, Business or Unlimited plans. Check out help articles about adding a domain for more details.

    I've set up Instagram shopping/product tagging for a while now, but I still can't tag my products on Instagram. What should I do?

    Once you’ve successfully connected your store to Instagram in Ecwid admin, Instagram reviews your connected account before granting access to product tagging. The approval process may take from a few days to several weeks, and the timing is out of Ecwid’s control. Once your account is approved, you’ll receive a notification in your Instagram app that you can turn on the product tagging feature in your Instagram account. If your products were disapproved, you can contact the Facebook Commerce support team for Instagram Shopping questions issues.

    How to change my store design?

    You can customize the look and feel of your Ecwid store in several ways, from tweaking built-in store design settings to using the Ecwid Javascript API. Modify colors, fonts, sizes of any element (price, buttons, SKU, etc.), change product layout, add custom navigation to store pages, and many more. Learn more from articles in the Customizing Ecwid design section.

    How do I get paid?

    You can use online and offline payment methods to accept money in your online store. When customers pay online, the transactions are processed by third-party payment providers (e.g., PayPal, Square). The funds are deposited to your account with the payment provider and you can withdraw these funds using the methods offered by the payment provider.

    In case of offline payment methods (e.g. cash on delivery, bank transfer, phone order), customers are supposed to pay you outside of Ecwid store using the payment instructions you’ve provided them with at checkout or after the order placement (for example, by email or in a phone conversation).

    Can the Ecwid store be integrated with a third-party service?

    Yes. It is possible to create a custom solution just for your own store via Ecwid API. You can do this yourself, hire a developer or our Custom development team.

    Custom solutions for any business

    Leverage our in-house paid customization services to fine-tune your Ecwid store to your business. No matter what you need—automating your routine, connecting your favorite service, or creating custom discounts or reports—we’ve got you covered. Annual Business or Annual Unlimited plan users get 2 and 6 hours of free customization, respectively.

    Get a quote
    Customization services
    Ecwid status

    Get real time status updates on Ecwid services here, 24/7

    Meet Ecwid support!
    Reach out, say hi, let us know where you need some assistance.
    Contact us
    Support Team

    Use Ecwid mobile apps for iOS and Android to manage your store

    Add new products, process orders, accept payments, add ribbons, track sales. Do everything that managing your store entails–all from the palm of your hand.

    Download the Ecwid app from App Store or Google Play.

    Ecwid App