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Knowledge Base

Browse articles to find answers and troubleshooting tips.

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Ecwid’s key features, pricing, migration, setup guides.
Your Ecwid account
Subscription, billing, login, password reset, staff accounts.
Product catalog
Products setup, gift cards, categories, images, and more.
Orders
All about processing, managing, and fulfilling existing orders.
Customers
All about managing customers' accounts and groups.
Shipping, delivery, and pickup
Shipping strategy, various shipping setups, destination zones, shipping labels.
Payments
Payment methods, gateways, chargebacks.
Cart and Checkout
Cart content, checkout steps, checkout buttons.
Inventory
Stock tracking for products and options.
Domains
Step-by-step instructions on connecting domain to your site.
Notifications
Learn what notifications your store can send and how to customize them.
Taxes
Automatic and manual tax setup, tax exempt customers and more.
Localization and translation
All about selling in international and in multiple languages.
Design
Design options for your store and Instant Site.
SEO
Learn about improving your site's ranking in Google search results.
Ecwid Instant Site
Learn how to design and set up your forever free Instant Site to build your brand identity.
Sales channels
Learn how to add your store to other platforms like Wordpress, Facebook, Wix, eBay, and more.
Marketing and analytics
Advertise, optimize, analyze. Learn how to run ad campaigns, set up discounts, return customers via email, and more.
App Market
Ways to enhance your store with additional apps.
Custom development
DFM services, advanced changes via API and examples of possible custom mods.
Legal questions
Law issues, legal questions.
Extras
Additional information on Ecwid setup and configuration.