Ecwid Help Center
Knowledge Base

Knowledge Base

Browse articles to find answers and troubleshooting tips.

Ecwid's key features, plans and pricing, partnership programs.

Ecwid’s key features, pricing, migration, setup guides.

Your Ecwid account

Subscription, billing, login, password reset, staff accounts.

Ecwid mobile app

Download the mobile app to manage your online store on the go

Product catalog

Products setup, gift cards, categories, images, and more.

All about processing, managing, and fulfilling existing orders.

All about managing customers' accounts and groups.

Shipping, delivery, and pickup

Shipping strategy, various shipping setups, destination zones, shipping labels.

Payment methods, gateways, chargebacks.

Cart and Checkout

Cart content, checkout steps, checkout buttons.

Stock tracking for products and options.

Step-by-step instructions on connecting domain to your site.

Learn what notifications your store can send and how to customize them.

Automatic and manual tax setup, tax exempt customers and more.

Localization and translation

All about selling in international and in multiple languages.

Design options for your store and Instant Site.

Learn about improving your site's ranking in Google search results.

Ecwid Instant Site

Learn how to design and set up your forever free Instant Site to build your brand identity.

Learn how to add your store to other platforms like Wordpress, Facebook, Wix, eBay, and more.

Marketing and analytics

Advertise, optimize, analyze. Learn how to run ad campaigns, set up discounts, return customers via email, and more.

Ways to enhance your store with additional apps.

Custom development

DFM services, advanced changes via API and examples of possible custom mods.

Legal questions

Law issues, legal questions.

Import & Export

Learn how to manage your catalog data in bulk with a CSV.

Additional information on Ecwid setup and configuration.