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Knowledge Base

Browse articles to find answers and troubleshooting tips.

Ecwid overview
Ecwid's key features, plans and pricing, partnership programs.
Get started
Ecwid’s key features, pricing, migration, setup guides.
Your Ecwid account
Subscription, billing, login, password reset, staff accounts.
Ecwid mobile app
Download the mobile app to manage your online store on the go
Product catalog
Products setup, gift cards, categories, images, and more.
Orders
All about processing, managing, and fulfilling existing orders.
Customers
All about managing customers' accounts and groups.
Shipping, delivery, and pickup
Shipping strategy, various shipping setups, destination zones, shipping labels.
Payments
Payment methods, gateways, chargebacks.
Cart and Checkout
Cart content, checkout steps, checkout buttons.
Inventory
Stock tracking for products and options.
Domains
Step-by-step instructions on connecting domain to your site.
Notifications
Learn what notifications your store can send and how to customize them.
Taxes
Automatic and manual tax setup, tax exempt customers and more.
Localization and translation
All about selling in international and in multiple languages.
Design
Design options for your store and Instant Site.
SEO
Learn about improving your site's ranking in Google search results.
Ecwid Instant Site
Learn how to design and set up your forever free Instant Site to build your brand identity.
Sales channels
Learn how to add your store to other platforms like Wordpress, Facebook, Wix, eBay, and more.
Marketing and analytics
Advertise, optimize, analyze. Learn how to run ad campaigns, set up discounts, return customers via email, and more.
Custom development*
DFM services, advanced changes via API and examples of possible custom mods.
Legal questions
Law issues, legal questions.
Import & Export
Learn about Ecwid's powerful tool that allows you to manage store data in bulk.
App Market
Ways to enhance your store with additional apps.
Lightspeed eCom (E-Series)
This section is for Lightspeed Retail POS (X-Series) merchants who have set up their Lightspeed eCom store using Retail POS
Extras
Additional information on Ecwid setup and configuration.