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Knowledge Base

Browse articles to find answers and troubleshooting tips.

Ecwid overview
Ecwid's key features, plans and pricing, partnership programs.
Get started
Ecwid’s key features, pricing, migration, setup guides.
Your Ecwid account
Subscription, billing, login, password reset, staff accounts.
Ecwid mobile app
Download the mobile app to manage your online store on the go.
Product catalog
Products setup, gift cards, categories, images, and more.
Orders
All about processing, managing, and fulfilling existing orders.
Customers
All about managing customers' accounts and groups.
Shipping, delivery, and pickup
Shipping strategy, various shipping setups, destination zones, shipping labels.
Payments
Payment methods, gateways, chargebacks.
Cart and Checkout
Cart content, checkout steps, checkout buttons.
Inventory
Stock tracking for products and options.
Instant Site
A free built-in site builder to create websites, with or without Ecommerce.
Domains
A domain is the address of your website. Buy domain directly from your store admin, or connect an existing one.
Notifications
Learn what notifications your store can send and how to customize them.
Taxes
Automatic and manual tax setup, tax exempt customers and more.
Localization and translation
All about selling internationally and in multiple languages.
Design
Explore different levels of store design and easy customization options.
SEO
Learn about improving your site's ranking in Google search results.
Sales channels
Learn how to add your store to other platforms like Wordpress, Facebook, Wix, eBay, and more.
Marketing
Learn how to run ad campaigns, set up discounts, return customers via email, and more.
Tracking and analytics
Learn how your store performs and track events on your website.
Legal questions
Law issues, legal questions.
Import & Export
Learn about Ecwid's powerful tool that allows you to manage store data in bulk.
App Market
Ways to enhance your store with additional apps.
Custom development services*
Power your store with unique features crafted by Ecwid’s dedicated development team.
Lightspeed eCom (E-Series)
This section is for Lightspeed Retail POS (X-Series) merchants who have set up their Lightspeed eCom store using Retail POS.
Extras
Additional information on Ecwid setup and configuration.