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Knowledge Base

Browse articles to find answers and troubleshooting tips.

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Ecwid’s key features, pricing, migration, setup guides.
Your Ecwid account
Subscription, billing, login, password reset, staff accounts.
Product catalog
Products setup, gift cards, categories, images, and more.
Shipping, delivery, and pickup
Shipping strategy, various shipping setups, destination zones, shipping labels.
Orders
All about processing, managing, and fulfilling existing orders.
Payments
Payment methods, gateways, chargebacks.
Cart and Checkout
Cart content, checkout steps, checkout buttons.
Customers
All about managing customers' accounts and groups.
Inventory
Stock tracking for products and options.
Domains
Step-by-step instructions on connecting domain to your site.
Notifications
Learn what notifications your store can send and how to customize them.
Taxes
Automatic and manual tax setup, tax exempt customers and more.
Content and multilingual translation
All about verbiage of your store, important site sections and translations.
Design basics
Store design levels and simple customization options.
Design customization with CSS
Learn how you can edit your store theme with CSS codes.
Sales channels
Learn how to add your store to other platforms like Wordpress, Facebook, Wix, eBay, and more.
Marketing and promotion
Advertise, optimize, analyze. Learn how to run ad campaigns, set up discounts, return customers via email, and more.
App Market
Ways to enhance your store with additional apps.
Custom development
DFM services, advanced changes via API and examples of possible custom mods.
Extras
Additional information on Ecwid setup and configuration.