• Free Set Up Assistance

    Our Concierge Onboarding team will provide an overview of your Ecwid store and answer any questions you have about set up.

    Schedule Appointment
  • Onboarding Checklist

    Download our onboarding checklist to ensure you've got everything ready to go to build your Ecwid store.

    Download PDF
  • Professional Services

    We offer a variety of programs designed to save you time and help ensure your store's success.

    Learn More

Frequently Asked Questions

  • Ways to contribute

    If you want to help Ecwid, there are some ways to contribute.
     

    • Help Ecwid users on our forums.
    • Post your suggestions about new features to ideas.ecwid.com
    • Help us translate to Ecwid to as many languages as possible.
    • Give us any feedback about Ecwid. We really do appreciate your opinion about our work : -)
    • Spread the word about Ecwid. Tell your friends about it. Write a post to your blog. Send us a tweet.  

     
    We appreciate your help so much. Thank you!

  • What is Ecwid?

    Ecwid (pronounced eck-wid) is a shopping cart that seamlessly integrates with your existing website, blog, or social page. It can be added to your site, website builders (Joomla, WordPress, etc), social media networks (Facebook, Tumblr, etc), and is packed with easy-to-use features. With no setup charges or transaction fees, Ecwid is a low-cost, high-return solution for your e-commerce business.

  • Why do I need Ecwid?

    If you sell items online, Ecwid helps you set up a professional online store, make checkout safe and easy, sell more items, and track your sales. You can quickly integrate Ecwid into your site with a few simple lines of code, and Ecwid makes it easy to add to your Facebook or Joomla store, change the design to match your site, and start selling right away. Sign up today

  • How much does Ecwid cost?

    Our 4 account types vary by number of products, types of functionality, and level of support. For more information, check out our pricing page.  
    Free - Up to 10 products
    Venture - $15/month 
    Business  - $35/month 
    Unlimited - $99/month 
    You can also save money by enrolling in our annual plans. 

  • What are your partnership programs all about?

    We have two different partnership programs. 

    Our Channel Partnership program lets you easily integrate Ecwid into your existing products or services. Contact us for more information. 

    Our WebPartner program lets anyone who builds websites sign up to receive revenue share for paying customers referred to Ecwid.

  • How to add advanced search/filters to your store

    If you have a large product base advanced product search will allow your customers navigate in the store faster and more efficiently.

    Ecwid App Market features a few apps that allows to add advanced search to your store and enhance your customers’ shopping experience.

    Product Search Enhancer

     
    Product Search Enhancer app offers a list autosuggestions while the user types into the search field.The autosuggestions list shows the product image and description on hover. This feature helps to find the needed product faster without extra clicks.

    The Advanced Search feature, allows to filter by price, categories, keyword, etc.

    The app settings allow to customize the widget according to your needs:

    • configure Autosuggest
    • change the Mouse Hover Popup 
    • add a custom search field to your site pages 


    This is a paid app with 7-day free trial.

    Clickable Brand

     
    Clickable Brand app allows to improve navigation in your store by making the 'Brand' attribute clickable, which allows to filter the products by brand.

     

    Please refer to this article for details on how to assign 'Brand' attribute to your products: Product Types and Attributes

    This is a paid app with 14-day free trial.

  • What design elements in my Ecwid store can I change?

    Ecwid allows you to change CSS styles of customer storefront, including colors, fonts, margins, and images. This helps your integrated Ecwid store match the design of your site completely.

    HTML is not available for editing, that is you can’t change the interface logic (how Ecwid behaves). We believe that most HTML changes people do are outside of Ecwid boundaries.

    Ecwid does not need those "change header HTML / change footer HTML" functionality. The site owner can change the layout of the whole site. And CSS capabilities within Ecwid are more than enough for you to make Ecwid look as an integral part of your site.

    In most cases, you won't have to edit anything, not even the CSS. Just pick one of the pre-defined schemes. Ecwid is designed to fit well in most sites. 

    If you’d like to change some elements in your store, our FAQs will guide you through this process and give you many ready-to-use solutions.

  • Where can I add Ecwid?

    Ecwid can be integrated into any website, blog, or social network page. Or in several places at the same time: Ecwid is a wonderful solution to open multiple selling channels for your business.
     
    Facebook, Joomla, WordPress, Wix — these are just some of the most popular platforms or site-builders that offer built-in plugins for Ecwid. You can find setup instruction for many other website platforms in our help center.
    If you have a custom web site, you can embed Ecwid there as well. It is possible to add Ecwid to any site that allows embedding HTML/JavaScript code. All you need is:

    • Create a free Ecwid account at my.ecwid.com
    • Get the integration code through the setup wizard on Dashboard page in your Ecwid control panel or generate it: Generate your code
    • Add the Ecwid integration code to the source code of your web-page.



  • What requirements does Ecwid have for hosting?

    Ecwid is a SaaS solution which stands for Software as a Service. In short, this means that your Ecwid shop and all its data is stored and processed on our own servers (we use Amazon Web Services for that). Ecwid does not use or consume resources of the server that runs your website.

    The main advantage of this approach is that all software updates/upgrades/fixes are delivered automatically to your Ecwid store by our team. Security of your data is also our major daily concern and is handled by us as well. We take care of all the technical aspects so that you could focus on selling online.

    You can use Ecwid with any site/hosting that allows embedding HTML/Javascript code (and even open an online store if you don't have a website/hosting with our Starter Site yet). So you should be choosing the hosting based on the requirements of your website's engine and other services that you are going to use and run on your webpages.

  • How will I receive payments from my customers?

    Ecwid provides several ways to process payments. You can setup your Ecwid store to receive online payments like PayPal and/or credit cards (through various payment processors) as well as simply arrange the payment offsite. Check out this topic explaining this question in detail: Payment Options

     

  • Can I set the tax rate for a certain area or state?

    Yes. You can assign a tax rate for a country, state, or ZIP code. When a customer checks out, we automatically apply the tax rate from their billing or mailing address. If you have multiple states or countries with the same tax rate, you can create a destination zone for that rate. 

  • Can I have different combinations for the same product?

    Yes. You can set different combinations for each product (size, color, etc), and assign a different image/price/SKU/quantity/low stock notification for each. Learn more about product combinations in this article.

  • Zapier: Save Ecwid Orders to Google Sheets

    Sometimes it is necessary to have the orders from your store to be transferred to Google Sheets. This is a great instrument for managing your orders or creating reports. Now you can have your orders sent from Ecwid to Google Sheets automatically.

    This can be done with the help of Zapier. Please see step-by-step instruction below.

    1. Getting started
    2. Connecting Ecwid to Zapier
    3. Connecting Google Sheets to Zapier

    Getting started

    You need just two things: paid account in Ecwid and an account in Zapier.

    Connecting Ecwid to Zapier

    Make a new Zap

    Choose app

    Select “New Order”

    Connect a new account

    Login to your Ecwid account if prompted and grant permissions

    Now your Ecwid account is connected

    Select orders statuses that will evoke creating a new zap

    Test the first part of your zap

    Test successful!

    Connecting Google Sheets to Zapier

    Login to your Google account, open a new tab and create a new spreadsheet (https://docs.google.com/spreadsheets/) for your orders from Ecwid, Zapier will add orders there as new lines.

    Return to your Zapier tab.
    Select Google Sheets on the apps list

    Select “Create Spreadsheet row”


    Connect a new account


    Grant permissions
    Select the spreadsheet you have created and a worksheet where your orders will be added



    Select the desired Ecwid fields that you want to add to the spreadsheet

    NOTE: Please see the full list of available fields here: https://developers.ecwid.com/api-documentation#get-order-details If you do not see the field you need when creating a zap, create an order where this field is not empty, and it will appear on the list

    Click “Create and Continue”


    Test successful!


    Name your zap and turn it on


    Here is how the order automatically sent from Ecwid via our zap looks in Google Sheets





  • Presales Chat

    Need help choosing the right Ecwid plan? Our Sales team has the answer you’re looking for.

  • Forums

    Join the Ecwid community. Discuss support topics and store ideas with other Ecwid users.

  • Contact us

    Still have questions about Ecwid? Let us know! We will be glad to help you with your Ecwid store.

  • Status Monitor

    Get real time status updates on Ecwid services here, 24/7

Meet Our Customer Care Team

From FREE Concierge Onboarding to live chat, phone, and email support. When you need a hand with your Ecwid store, our support experts have your back.