Handling tax exempt customers in Ecwid

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Some customers, like wholesalers and nonprofit organisations, can be exempt from taxes. Ecwid allows to mark such buyers as non-taxable, so that they could check out in your store without taxes applied to their orders. For instructions on setting up taxes in Ecwid, please refer to this article: Taxes

How to mark customers as tax exempt

In order to exempt a customer from paying taxes in your store, you should mark them as non-taxable in your Ecwid control panel by following the steps below:

  1. Go to your Ecwid Control Panel → My Sales → Customers page;
  2. Find the customer on the list by name or email and click the pencil icon to edit the customer’s profile;
  3. Enable "tax exempt" and save the changes.

That’s it. Now the customer is marked as tax exempt and will pay no taxes when buying goods in your store. You can always check this status in the Tax exempt column at Ecwid Control Panel → Setting → Customers page.

Tax exempt status may provide not only complete relief from taxes, but also reduced tax rates, or tax exempt for a certain category of goods. Currently, Ecwid allows to set only a 0% tax rate for non-taxable customers that is automatically applied to all products in the store. 

A customer marked as tax exempt still sees taxes at checkout

In order to get a 0% tax rate, non-taxable buyers have to sign in at checkout before placing an order. Otherwise, the standard taxation rules configured in the store will be applied.

Such customers should be advised to log in before purchase using the correct email. You as the store owner can check this email in your Ecwid Control Panel → Setting → Customers page.

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