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View your support request history and responses from the Ecwid team. For known issues, check out our status page.
We’re here to help. Support options are based on your Ecwid plan. For known issues, check out our status page.
Phone support is available via call-back requests made in chat. We’re here to help over the phone Monday to Friday from 2:00 p.m. – 10:00 p.m. PDT. Available in English for Business and Unlimited plans only.
billing@ecwid.com – for urgent subscription issues
login-issues@ecwid.com – for urgent login issues
Get answers to your question within 24 hours or less, Monday to Friday.
We’re here to help. Send us a message or sign in to contact Ecwid support by chat or phone.
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