Ecwid support options
Ecwid’s Customer Care Team is standing by to help out with anything you need via email, live chat, and phone. Support options vary depending on which plan you are.
| Free | Venture | Business | Unlimited | |
| Knowledge base | ✔ | ✔ | ✔ | ✔ |
| E-commerce Academy | ✔ | ✔ | ✔ | ✔ |
| Live webinars and video tutorials | ✔ | ✔ | ✔ | ✔ |
| Status Updates | ✔ | ✔ | ✔ | ✔ |
|
Email support (Monday-Friday) |
✔ | ✔ | ✔ | ✔ |
|
Live chat support (Monday-Friday) |
Available during the first 30 days after the sign-up. | ✔ | ✔ | ✔ |
| Call-back (Monday-Friday) |
✔ | ✔ | ||
| Professional services / custom development | Paid hourly | Paid hourly | Annual Business plan includes 2 hours of development for free. | Annual Unlimited plan includes 6 hours of development for free. |
Contacting Support
To contact support team:
- In Ecwid Help Center, click the Contact us button on the top right corner. You must be logged in to your store to chat with us.
- From your Ecwid admin, click Get help in the top right corner.
- From your Ecwid mobile app, tap Get help in the top right corner. (Or go to the Store tab, then Get Help) Here, you can explore key articles or watch video guides. If you are on a paid plan, you can live chat with support or book a call.
Contacting Custom development team
The Ecwid Custom Development Team is a paid service if you need to tailor your online store to fit your unique business needs. Custom features, integrations, or specialized solutions, – our expert developers are here to bring your vision to life. With extensive experience in e-commerce and deep knowledge of the Ecwid platform, we provide personalized development services that enhance your store's functionality and user experience.
To get in touch with the Ecwid Custom Development Team, simply submit a request (it’s free); You’ll receive an estimated quote for your project. We're here to help you create a store that perfectly aligns with your business goals.
Ecwid Academy
Ecwid Academy is a free learning platform designed to empower entrepreneurs and business owners to succeed in the world of e-commerce. Ecwid Academy offers a variety of courses, tutorials, and resources to help you master the tools and strategies needed to grow your business. From setting up your store to advanced marketing techniques, Ecwid Academy provides the knowledge and support you need to thrive in the digital marketplace.
Ecwid Igniter and product updates
Stay up-to-date with the latest product updates and webinars by visiting the What’s new section on the top menu. You can find detailed information on new features, improvements, and upcoming webinars. This page is your go-to resource for all the latest news and educational content to help you make the most of your Ecwid store.
Ecwid tips and blog
Check out the Guides section and the Ecwid Blog, both packed with guides and tips on all things commerce.
Ecwid E-commerce show
Join us as we chat with store owners, industry experts, technology partners, and more to tackle your most pressing e-commerce questions. It's essentially the ultimate e-commerce podcast.