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Ecwid support options

Ecwid’s Customer Care Team is standing by to help out with anything you need via email, live chat, and phone. Support options vary depending on which plan you are.

  Free Venture Business Unlimited
Knowledge base
E-commerce Academy
Live webinars and video tutorials
Status Updates
Email support
Live chat support
Available during the first 30 days after the sign-up.
Professional services / custom development Paid hourly Paid hourly Annual Business plan includes 2 hours of development for free. Annual Unlimited plan includes 6 hours of development for free.

To contact support team:

  • In Ecwid Help Center, click the Contact us button on the top right corner. You must be logged in to your store to chat with us.
  • From your Ecwid admin, click Get help in the top right corner or tap Get help in the top right in your Ecwid mobile app. Here, you can explore key articles or watch video guides. If you are on a paid plan, you can live chat with support or book a call. Chat support is available 24 hours, Monday-Friday. Call-back is available 2PM-10PM PDT Monday-Friday, in English.
  • From your mobile app, go to the Store, then Get Help.

Want to learn more? Check out the Guides section and the Ecwid Blog, both packed with guides and tips on all things commerce.

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