Selling with TikTok Shopping

The #1 fast-growing social media in the world, TikTok, has a billion monthly active users which makes it a perfect platform to showcase your products and promote your store to engaged audience.

You can connect your product catalog to TikTok and use TikTok Shopping to show products in your TikTok profile and tag items in videos. With TikTok Shopping, customers will see a bag icon in your profile or videos. They can tap on the icon to view your product’s name, description, photos, price, and a direct link to purchase a product in your store.

Your Ecwid store connects with TikTok for Business, a centralized platform that has different tools to create ads and manage your catalog including Business Center, Ad Account, Store Manager. With your Ecwid store synchronized with TikTok For Business, you can not only sell with TikTok Shopping but run ad campaigns, measure the results of your ads with TikTok Pixel and optimize promotion strategy. You can manage your catalog and orders from your Ecwid admin.

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TikTok Shopping is available for US and UK merchants. Advertising on TikTok and connecting TikTok Pixel available for all countries supported by TikTok.

Requirements for advertising and selling on TikTok

To start advertising and selling on TikTok, you need to meet a few requirements:

  • Connect your Ecwid store to a TikTok For Business account. If you don’t have one, you can create it while connecting your Ecwid store to TikTok.
  • You must have a professional account on TikTok — you can switch to a Pro account in a few clicks; it’s absolutely free. With a Pro account, you can include links to your online store or other social media accounts within your bio (profile).
  • To connect your Ecwid catalog to TikTok For Business, your store must be from one of the following countries and your store currency must be one specified in brackets: Australia (AUD or USD), Canada (CAD or USD), Egypt (EGP or USD), France (Euro, USD, or GBP), Germany (Euro, USD, or GBP), Indonesia (IDR or USD), Israel (USD), Italy (Euro, USD, or GBP), Japan (JPY or USD), South Korea (KRW or USD), Malaysia (MYR or USD), Russia (RUB), Saudi Arabia (SAR or USD), Singapore (SGD or USD), Spain (Euro, USD, or GBP), Taiwan (TWD or USD), Thailand (THB or USD), Turkey (TRY or USD), United Arab Emirates (AED or USD), the UK (GBP, Euro, or USD), the US (USR, Euro, or GBP), Vietnam (VND or USD).
  • To use TikTok Shopping, your business must be located in the US or UK. If you run a store outside the US or UK, you still can use TikTok For Business and run ads if your store is located in one of the TikTok-supported countries listed above.
  • The ad you create on TikTok should comply with TikTok advertising policies.

Connecting your Ecwid store to TikTok For Business

You can connect TikTok Shopping in two steps: the first step is to connect TikTok For Business, second step is to get approval from TikTok that you can showcase your products in your profile.

TikTok For Business and the TikTok app are different things. You can have a TikTok account (either personal or business), but you still need to create a TikTok For Business account.

TikTok For Business is a platform where you can access all of the business tools in one place: you can manage ad campaigns, your product catalog, and the Shop in your TikTok profile. 

As a first step to create TikTok Shopping, you have to connect your Ecwid store to TikTok For Business so your Ecwid catalog appears in your TikTok For Business account. After syncing the catalog, you can proceed to create TikTok Shopping. If you don’t have a TikTok For Business account, it can be created while connecting your Ecwid store to TikTok. 

TikTok will use your store’s country and currency settings and its web address to create an Ad Account and Catalog. The currency you specified in your Ecwid store will be used as a currency in your TikTok Catalog, and it can’t be changed. If you need to make any changes to your store’s address, country or currency, please do it prior to connecting Ecwid to TikTok. You can adjust these settings in your Ecwid admin.

If you already have products on TikTok, they will be replaced with products from your Ecwid store.
Products that are in hidden categories and the hidden categories themselves will not be uploaded to TikTok.

To link your Ecwid store to your TikTok For Business account:

  1. From your Ecwid admin, go to the TikTok page.
  2. Specify your personal mobile phone number in the Phone number for TikTok Business Tools field. The phone number is required to create a TikTok Ad Account. It also lets you change the password and protect your account.
  3. Click + Connect TikTok Account. You will be redirected to the TikTok For Business page.
  4. Log in to the TikTok For Business account (not your TikTok account), then click Connect. If you don’t have an account yet, click Sign Up to create one. 
    If you face a 431 error during connection, try to clear cookies in your browser.
  5. In your TikTok for Business account set up the Business Center by adding the name and clicking Create New. Or select the existing Business Center you want to associate with your Ecwid store, then click Connect.
  6. Set up TikTok Ad Account: enter the name for your ad account and click Create New. Or select the existing Ad Account you want to associate with your Ecwid store and click Connect.
    If you use an ad blocker extension, turn it off. Otherwise, it can block you from proceeding to the next step.
  7. In the Data Sharing, enter the name for your pixel and click Create New.
  8. In the Catalog, enter the name for your catalog and click Create New.
  9. Click Finish Setup.

Done. Now TikTok will start reviewing your products. It may take up to several hours. You can check out the status of products in the Products on TikTok section on the TikTok page in your Ecwid admin. All approved products will appear in the “Listed products” column.

After the successful synchronization, your catalog will appear in the Store Manager in your TikTok Business Center. From now on, your catalog will sync with TikTok automatically twice a day to stay up to date. You can always check out your catalog in your TikTok Business Center → Assets → Catalog. To open your Business Center account from your Ecwid admin, go to TikTok page and click Business Center:

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Connecting TikTok Shopping

Once you upload your Ecwid catalog to TikTok For Business, you can create TikTok Shopping.

TikTok Shopping is an ecommerce tool that allows you to create a shop section in your TikTok profile. Your followers can click on the bag icon in your TikTok profile and see products you added from your Ecwid store. Customers can click on every product to open a product detail page and then proceed to checkout in your Ecwid store.

You can also tag products in videos with tappable links. Customers can tap on the link to open the product page without leaving the TikTok app.

Currently, TikTok Shopping is available for US and UK merchants only.

To connect TikTok Shopping:

  1. From your Ecwid admin, go to TikTok page.
  2. Scroll down and click Apply for TikTok Storefront.
  3. Fill in the special form. This information is required by TikTok to confirm that you can connect TikTok Shopping.
    Approval can take up to two weeks. Once TikTok confirms you can connect TikTok Shopping, you will be notified by email. Please note that approval is not guaranteed.
  4. Once you get the confirmation email, go to the TikTok page in your Ecwid admin.
  5. Scroll down to the Connect TikTok Shopping and click Connect TikTok Storefront. You will be redirected to the TikTok For Business page
  6. Scroll down to the TikTok Shopping section and click Connect.
  7. Click Finish Setup.

Done. Now you have the TikTok Shopping tab in your TikTok profile. The next step is to add products to your TikTok Shop from your Ecwid catalog.

Adding products to your TikTok Shop

You can display one product, several products, or the whole catalog in your TikTok Shop. You can choose the number of products to display in Store Manager in your TikTok For Business account.

To add products to TikTok profile:

  1. Go to your TikTok Business Center.
  2. Click the icon in the upper right corner and select Store Manager to access a list of all stores associated with the TikTok For Business account.
  3. Click on your desired Store Name to open the Store Manager page for your selected store.
  4. Select the store and click on the Product tab.
  5. Navigate to your desired product. You can use the Filter options to narrow down relevant products or search for a specific product by SKU, ID, or product title.
  6. Toggle Storefront Status to on. This item will now appear at the top of your TikTok Storefront.
    You may add items in bulk by selecting the checkbox for multiple items and clicking In Storefront at the top of the page.

Done. Now the products you selected will appear in your TikTok profile, and customers will be able to shop in your TikTok Shop.

You can also set up the product links to tag your products in videos. Learn more about how to create product links →

Re-syncing rejected products

TikTok can reject some of your products if it doesn’t comply with TikTok Advertising Policies. All rejected products will appear in the “Rejected products” column in the Products on TikTok section on the TikTok page. You can check out TikTok requirements for ads, make changes in the catalog, and then re-sync products. If you believe your products were rejected by mistake, you can apply for rejected products directly to TikTok.

Please also note that your product pictures must be equal to or larger than 500x500 px in size. Otherwise, the images will be filtered out, and the product will not be approved.

To re-sync catalog in your Ecwid admin:

  1. From your Ecwid admin, go to the TikTok page.
  2. In the TikTok Products section, click Manage TikTok Products.
  3. Make changes to rejected products.
  4. Click Sync Products.

Applying for products directly to TikTok:

  1. From your TikTok For Business, open Business Center.
  2. In the left-hand side menu, select Assets → Catalogs. Select your catalog and click the trolley icon to open Catalog Manager:

    catalog_manager.png

  3. In the left-hand side menu, click Manage → Products. In the Filter, specify All products and Rejected. You will see all the products that have not been approved.
  4. Select a product and click Rejected in the Review Status column.
  5. You will see the reason for rejection. Click Appeal.
  6. Review your product and click Confirm.
  7. Fill in your reasons for appealing and click Confirm.

Appeals in TikTok are on a product-by-product basis. Each product can only be appealed once a month.

Once your catalog is approved, Ecwid will automatically sync your products to ensure that everything is always up-to-date. If you make changes to product details in your Ecwid admin (e.g., edit product’s image, title, or price), these products are immediately updated on TikTok.

Processing orders from TikTok

When a customer sees your ad and decides to purchase from you, they can click on the link in the ad to be redirected to your store. The same way for TikTok Shopping — a customer selects a product and clicks the button to be redirected to your store. After adding the product to the shopping cart on your website, a customer can proceed to checkout.

Once a customer makes an order, they will automatically receive confirmation emails about their purchase. You will see a new order in My sales → Orders in your Ecwid admin and in your Ecwid mobile app for iOS or Android.

Read more to learn more about order statuses and what to do next after receiving an order →

Disconnecting TikTok from Ecwid

You can disconnect your TikTok for Business account from your Ecwid store.

To disconnect TikTok from your Ecwid store:

  1. From your Ecwid admin, go to TikTok.
  2. Click Disconnect the page.

Once TikTok is disconnected, the store in your TikTok profile will be deleted, and you will no longer be able to reach Store Manager in TikTok For Business.

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