Restoring accidentally deleted products
Ecwid always makes backup of all shops' data which is securely stored on our servers. If you accidentally delete your products/orders/customers from the store our engineers will recover the lost data. For more details see Backups.
To restore lost products/orders/customers information, please send us an email listing the following information:
- Type of data that you wish to be recovered.
- Your store ID.
- Approximate time and date when the data was accidentally deleted (e.g. yesterday, a week ago, an hour ago).
Data in backups is stored for the last 35 days. Recovering data from the backup usually takes one business day to complete.