Showing that a store is secure

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Security is one of the main things to consider when opening an online store. When shopping online, people use their most sensitive information: their names, addresses, and credit card details. That’s why you need to ensure that all the data in your store is processed in a completely secure way and can’t be accessed by violators. 

If you see a warning "Your store runs on an insecure HTTP site" in your Ecwid Control Panel, there are a few things you can do to resolve it.

In Ecwid your and your customers’ information is completely safe. Please, check our article about what we do to protect your customers’ data.

Nevertheless, we recommend to explicitly show that your website and online store are secure to your customers, so that they can feel safe when buying from you.

In this article: 

Make sure your website runs via HTTPS

The Chrome browser now marks all HTTP websites as not secure. It means that if a customer opens your website which uses HTTP connection (without 'S'), they will see a clear warning about it. Right now, you may already notice a grey note in the Chrome address bar when you open an HTTP website:

not_secure.png

Since Chrome is one of the most popular browsers, you risk losing potential customers. Users are not likely to place orders in a store that runs on an insecure website.  

Why do I see a warning "Your store runs on an insecure HTTP site" in my Ecwid Control Panel?

Since Google now clearly informs the users that an HTTP website is not secure and may even lower it in the search results, we want to ensure that all Ecwid merchants sell their products on trusted HTTPS websites. 

We will display a warning "Your store runs on an insecure HTTP site", if your Store location address is an http:// link: 

Insecure site warning

If your website uses HTTP connection

We strongly recommend switching your website to HTTPS protocol. By serving your site over HTTPS you are proving that anything you are delivering to your customers could not have been interfered with as the communication has been encrypted between the browser and the host. 

If your website uses HTTPS connection

Most likely, you have just missed the 's' in the link when entering the Store location URL in your Ecwid Control Panel. We advise to double-check that you have provided a valid URL in the settings:

  1. Go to your Ecwid Control Panel → Settings → General → Store Profile.
  2. Find the Store location field:

Store location field

  1. Edit the address and click Save.

Will my website be marked with the 'Not Secure' badge?

Open your website in the Chrome browser now. Do you see the green 'Secure' badge? You may also notice that your store opens at the URL which begins with https:// That means your site is secure and there is nothing for you to worry about.

secure-site.png

If you do not see the 'Secure' badge, check the link of your site. It sounds like the URL begins with http:// That means your site uses HTTP connection. It's time to take actions and switch your website to HTTPS to show your customers that it's safe to place orders there. Keep reading to find out how to do it.

How to switch my website to HTTPS?

Ecwid Starter sites use HTTPS connection by default. If you use only the Starter site, there is nothing for you to worry about: your store is secure, we've taken care of that. You will get the "Secure" badge.

taco_shop.png

By the way, you can also use your own domain name for the Starter site and keep it on HTTPS. See our article on how to do it: Connecting your domain to Starter Site.

Some site builders offer a simple way to enable SSL for your website. If you use a website builder, check out their Help Center or reach their support team to find out how to do it. Below are instructions we have found for some site builders:

If you own a self-hosted website, here are two options:

  1. Switch your website to HTTPS, using a third-party service, for instance, Cloudflare
  2. Buy an SSL certificate from your domain registrar or hosting provider and install it to your website manually. 

Add McAfee SECURE Trustmark to your store

McAfee Secure Trustmark iconMcAfee SECURE app allows you to show that your online store is safe to the visitors. You can add the McAfee SECURE Trustmark to your product pages, shopping cart, and checkout pages. The app also gets your site scanned for malware, viruses, and other malicious activities.

As a result, it allows increasing sales and conversions by reminding visitors that your site is a part of the SECURE web.

The McAfee SECURE app is paid with a free trial.

Add SSL Seals to your site

If you want your customers to feel even more safe, you can add a special SSL seal to your store if it's added to a website. You will need to have the access to the source code of the website, so you can't add them to the Starter site. Find the seals and instructions on how to install them at the links below:

Comodo seals
http://www.instantssl.com/ssl-certificate-support/siteseal/ssl-certificate-index.html

Thawte seal
http://www.thawte.com/ssl/secured-seal/installation-agreement/index.html

RapidSSL seals
http://www.rapidssl.com/ssl-certificate-support/ssl-site-seal/rapidssl.htm

GeoTrust seals
http://www.geotrust.com/ssl/ssl-site-seals/

Related articles

Understanding HTTPS and SSL
Security in Ecwid
Protecting your account

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