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Managing sales, inventory and customers between Lightspeed Retail and Ecwid

Once your Ecwid and Lightspeed Retail (X-Series) accounts are connected, store is set up, products are successfully imported, and you got sales, then Ecwid will sync important information back to Lightspeed Retail according to synchronization rules. Sales processed in Lightspeed Retail do not sync to Ecwid.

Plan availability: Business and Unlimited.
If you are a Lightspeed Retail merchant who created their online store through the Lightspeed eCom app after February 2, 2022, see Managing your product catalog with the eCom (E-Series) integration and How eCom (E-Series) orders work with Retail POS (X-Series) articles in Lightspeed Retail Help Center.

Managing and syncing orders

Once integrated, fully paid (with order status “Paid”) Ecwid sales will automatically synchronize to Lightspeed Retail and appear in the Sales History (Sell → Sales History). Sales that are Awaiting Payment in Ecwid do not sync to Lightspeed Retail. Sales processed in Lightspeed Retail do not sync to Ecwid.

Fully paid sales will sync from Ecwid to Lightspeed Retail as Completed, regardless of fulfilment status in Ecwid, and order fulfillments should be managed in your Ecwid admin.

This sales sync is enabled by default; if you wish to turn sales sync off, edit synchronization settings by disabling Post Ecwid Sales to Lightspeed Retail option.

Read more about processing orders and managing orders in Ecwid →

Managing stock levels

Once integrated, inventory tracking is enabled by default and inventory levels will automatically update between Lightspeed Retail and Ecwid when a sale takes place on either platform. In case of manual inventory changes, the stock gets synced only if you enter new inventory levels in Lightspeed Retail (and not vice versa).

Inventory is removed from the Lightspeed Retail Outlet attached to the chosen register assigned in the Lightspeed Retail Settings in Ecwid when a sale is synced from Ecwid to Lightspeed Retail.

If you wish to turn inventory syncing off, edit synchronization settings by disabling Update Ecwid with inventory changes from Lightspeed Retail option.

Managing customer data

Existing customers

When a sale is synced from Ecwid to Lightspeed Retail, email addresses will be matched to customer profiles in Lightspeed Retail, given that the customer uses the same email address in Ecwid.

If the email address matches an existing customer profile in Lightspeed Retail, but the names on the order and profile do not match, customers details will not be overridden and the customer profile will be assigned based on the email address.

New customers

For customers that do not have a customer profile in Lightspeed Retail, when an order syncs from Ecwid to Lightspeed Retail, a new customer profile will be created using the email address and the name attached to order.

If no name is available, the email will be used as the customer name in Lightspeed Retail.

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