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Admin notifications

Admin notifications are emails sent to a store owner after a new order is placed and when products get low in stock. It’s possible to change an email address for admin notifications and add your staff’s emails so they receive admin notifications as well. A store owner can also receive copies of all email notifications sent to customers.

You can enable or disable admin notifications in your Ecwid admin, Settings → Notifications.

Enabling or disabling admin notifications

When you create an Ecwid account, all admin notifications in your store are enabled by default. If you don’t need some of the admin notifications, you can disable them to keep your inbox clean. For example, you can disable the “New order” email notifications and instead get push notifications in the Ecwid mobile app each time you receive a new order.

To enable or disable admin email notifications:

  1. From your Ecwid admin, go to Settings → Notifications.
  2. Scroll down to the Admin notifications section.
  3. Click on the toggle near the notification to enable or disable it:

    admin_notifications.png

You can re-enable admin notifications at any time.

Receiving a copy of customer email notifications

After you create an Ecwid store, you will receive a copy of all customer emails by default. That way, you can check how notifications look in your clients’ inboxes. You can disable or re-enable receiving customer emails copy at any time.

To stop receiving a copy of customer notifications:

  1. From your Ecwid admin, go to Settings → Notifications.
  2. Scroll down to the Admin notifications section.
  3. Turn off the toggle near the Receive copy of all customer notifications.

To start receiving a copy of customer email notifications again, turn on the toggle.

Changing an email to receive admin notifications

Your login email for Ecwid is automatically set as your email address for admin notifications. However, you can choose another address to receive admin notifications.

To change the email address for store admin notifications:

  1. From your Ecwid admin, go to Settings → Notifications.
  2. Scroll down to the Admin notifications section.
  3. Click Edit next to Admin email addresses.
  4. Specify the email you want to receive your admin notifications at.
  5. Click Save.

Once you make this change, all new store admin notifications will be sent to the email address that you specified.

Adding a recipient for admin notifications

You can select several email addresses to receive admin notifications. For example, you can add the emails of your employees who pack orders so that they know about new orders immediately.

To add a new recipient for admin notifications:

  1. From your Ecwid admin, go to Settings → Notifications.
  2. Scroll down to the Admin notifications settings section.
  3. Click Edit next to Admin email addresses.
  4. Click + Add email address.
  5. In the opened field, type in the email that should receive store admin notifications.
  6. (optional) Repeat the process to add multiple email addresses.
  7. Click Save.

That’s it. Now new admin email notifications will be sent to the added email addresses.

Related articles

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