Sending SMS notifications in Ecwid

You can send order notifications and shipping updates by SMS messages to your customers and yourself when order status changes. SMS notifications have a high conversion rate—SMS messages have a 95% open rate, and most are read within 5 minutes after sending.

You can also use the SMS notification method as a marketing channel to update your customers on special offers, sales, and give discounts. Please note that sending SMS requires a customer consent. You can ask for a customer permission while collecting emails at checkout.

To send SMS notifications in Ecwid, you must use the app from the Ecwid App Market of your choice.

Sending SMS via the Omnisend app

Omnisend is an email & SMS marketing automation platform that helps ecommerce stores to connect and engage with their customers.

At Omnisend, you can choose to include SMS in your automation or use it for individual campaigns. There are pre-built workflows you can set up with only a few clicks with SMS in cart abandonment, birthday, order & shipping confirmation automations.

You can connect your Ecwid online store to Omnisend via the Omnisend app. Learn more about connecting Omnisend to your store and SMS marketing with Omnisend →

Omnisend price: The Omnisend app is free to use, but your Omnisend plan might be paid.

Sending SMS via the Twilio app

The Twilio app allows to send SMS notifications when:

• The order payment or shipping status is changed.
• You want to send a custom message: inform your clients of a promotion, a special offer, etc.

Twilio price: $4.99 per month, with a 7-day free trial.

To start using the Twilio app:

1. From your Ecwid Admin, go to App Market.
2. Find the Twilio app and click Install.
3. Follow in-app instructions to set up the messages you want to send.

Sending SMS via Twilio, Vonage, CM.com, SMSC

With the SMS Order Notifications app, you can use any of the four supported SMS gateways: Twilio, Vonage, CM.com, or SMSC. Using the app will allow you to:

• Enable or disable SMS notifications for any order status with individual message templates and order details.
• Send custom SMS notification.

SMS Order Notifications app price: $4.99 per month, free trial available.

To start using the SMS Order Notifications app:

1. From your Ecwid Admin, go to App Market.
2. Find the SMS Order Notifications app and click Install.
3. Register with one of the four SMS gateways that suits you best and connect the account.
4. Follow in-app instructions to create messages you want to send.

Sending SMS via the AfterShip app

To keep customers updated about their order, use the AfterShip app. With the AfterShip app, you can send buyers SMS or email notifications whenever there’s an update from the courier. You might choose to send notifications as shipments are in transit, out for delivery, or when a delivery attempt might fail. SMS notifications can include custom content.

AfterShip price: free to $10+ / month

To start using the AfterShip app:

1. From your Ecwid Admin, go to App Market.
2. Find the AfterShip app and click Install.
3. You will be redirected to log in to your AfterShip account or create a new one.
4. Choose AfterShip from the list.
5. Click Enable notifications and follow the instructions to create a notification. For more information, please read the SMS notifications article in the AfterShip Help Center.

Other SMS services

Optionally, you can use one of the following apps to send SMS notifications:

• Winback: SMS Marketing
• SMS Alert Order Notifications
• SMS Automated Notifications: Abandoned Cart, Order Info, Tracking
• Marsello: Loyalty, Email & SMS
• UniSender via Zapier
• Recapture Abandoned Carts

On top of that, you can connect any SMS notification service with Ecwid through Zapier. It’s an online solution that supports many SMS-providing services like SMS by Zapier, Mobyt SMS, Beepsend SMS, Burst SMS, Octopush SMS, SMS Partner, and others.

Zapier price: free to $20+ per month, free trial available.